Customer Care

[caccc]

What’s with customer service.  Calling and waiting over 20 minutes multiple times and no one answers to see where multiple shipments are that are 10 days .  Service is not up to par 

[fthunt]

Try this.............call order entry number 1-800-345-1515 - get a live person and ask for customer service.  They pick up in 3 seconds.  Should you first get the automated (chip lady) asking for your order number........press zero and get a live person that way.  Then politely say you need to talk to cs.   Has worked for me all these years. 

[rms1954]

There are OTHER customers.  You have to wait your turn. There are major weather issues going on right now also which may be affecting things.

[GSPgirl]

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@rms1954 wrote:

There are OTHER customers.  You have to wait your turn. There are major weather issues going on right now also which may be affecting things.

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Because it’s hot? That’s why they aren’t picking up?

[pupwhipped]

Yet again, welcome to the boards.

[loriqvc]

@caccc - One other route you could try is sending an email about your orders to the fantastic QVC Social Team; they always respond quickly and are very effective in resolving issues: qvcsocialteam@qvc.com

[marsha-ca]

You might want to do live chat.  I have a return that is sitting in Ontario since 7-9. I decided to do a live chat worked great she asked the order number researched stated since I wanted to exchange she would process and send the proper size live chat was fast 

[Imaoldhippie]

@caccc ..........you know very well what she meant by the weather.  No need to get snippy with people who are trying to help you.

[keithsmom65]

Two days ago I had a problem and needed to talk to Customer Service. Both times, I was on hold with that awful loud music and that lady constantly talking in my ear for 25 minutes. No one ever answered and I hung up. I called 1-800-367-9444 and 1-800-345-1515. I'm still livid.

[Susan-QVC]

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@keithsmom65 wrote:

Two days ago I had a problem and needed to talk to Customer Service. Both times, I was on hold with that awful loud music and that lady constantly talking in my ear for 25 minutes. No one ever answered and I hung up. I called 1-800-367-9444 and 1-800-345-1515. I'm still livid.

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@keithsmom65   I am sorry for whatever is causing you frustration, please email us the details to QVCSocialTeam@qvc.com, we will do what we can to help. Susan