Customer Care

[joco728]

What has happened to QVC customer service.  I needed to speak to someone to get the address to return items on my own.  Was on hold for 20 minutes.  So frustrating!  

[jlkz]

Whenever I have a return, a go to my acct. and start the return there.  You get the info.  Most easy way to return !

[Bookplate]

No need to call, the info is on the website

Jewelry

RETURNS FROM ALL STATES

QVC, Inc. Jewelry Returns 2200 TV Road Florence, SC 29501

All Other Product Types

RETURNS FROM AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY	RETURNS FROM ALL OTHER STATES
QVC, Inc.- Returns Department 853 QVC Way Ontario, CA 91764	QVC, Inc. - Returns Department 2200 TV Road Florence, SC 29501

[Kachina624]

@joco728.  The addresses you wanted are right on the website.

[Tori3569]

And the main reason hold times are long is that people call to get info or ask questions that are readily available on the website.  

[Penny20]

Use on online chat.   Great service there!

[SarrahQVC · Accepted solution]

Good morning! I am truly so sorry for the long wait time you experienced trying to reach our Customer Service team and can definitely understand the frustration with having to wait to get the information you need. We'd be happy to help!

You can always go on qvc.com, scroll all the way down and check out or Customer Service section where you can utilize our chat, Custome Service FAQ, or message us on Facebook messenger. We hope this helps with your experience with us should you need any additional information