Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
03-24-2018 11:32 AM
What gives with QVC's customer service these days? I sent back two gold bracelets recently--well before the 30-day deadline--because they caused welts on my skin. I wasn't able to find all the paperwork but enough to prove I'd jumped through all the right hoops.
A couple of weeks later QVC sent a CHECKLIST to me, as to the reason they were denying my request for a credit; they checked off the reason as because they couldn't find any evidence that I'd purchased the bracelets.
In about 5 minutes I found all the proof QVC needed. I made copies of everything (that's why I save all my paperwwork) and wrote a rather snarky note which I enclosed with the bracelets, asking for a full refund PLUS credit for the shipping charges AND for what it cost to insure the bracelets (worth about $400), as well as sending it return receipt requsted (i.e., they have to sign for it).
I wonder if they'll credit my card, including the shipping charges? I'll let you know if they send me another check list.
What I'd really like to know is, if I could find all the information in less than 15 minutes, why couldn't QVC?
03-24-2018 11:43 AM
If by “all the paperwork” you mean the packing slip & return label, you know that you can print out a copy very easily, & use for a return. This obviously does not explain why Q couldn’t find it.
03-24-2018 11:46 AM
It is not up to QVC to look up the information they need for your return. You should have included with your return. It would take a long time for QVC to look up the info for every return. Also why should they return your shipping as the item was not defective you just have sensitive skin.
03-24-2018 11:57 AM
I always thought that the 30 day was good for any reason.
03-24-2018 11:57 AM
I agree about Customer Service. I rdered a necklace, received a ring, ok mistakes happen. I called , necklace available, sent back for an exchange. It was treated as a return, I emailed, no help. I called and was told necklace no longer available. I looked it up and it was available, so I called, and was told I was welcome to reorder. I think not. I found a necklace like it on Amazon. Again, mistakes happen, but don't just give me a story. The exchange was screwed up, pure and simple.
03-24-2018 12:03 PM
I'm not following you. You sent back the bracelets, then a couple of weeks later you got a letter showing why you were not getting a refund. Then you found all the paperwork, wrote a snarky note and sent all that back with the bracelets. Are you saying they sent the bracelets back to you and then you had to send them back a second time? Or am I brain dead and not getting it?
03-24-2018 12:08 PM - edited 03-24-2018 12:09 PM
I am also confused. You said in your post that you couldn’t find the paperwork but then you found it in 15 minutes when they bounced it back. Perhaps whatever you included the first time was not enough to identify the transaction? What did you send the first time?
03-24-2018 12:13 PM
shaggy girl, no you're not brain dead. I did jump through a lot of hoops--which I didn't mention because I didn't want to post a 20 page message.
And I did NOT get a letter from QVC--I was sent a check list of possible reasons why QVC declined issuing a credit because, when it comes down to brass tacks, they couldn't find the records. I suspect they didn't try very hard, even though in my FIRST letter, I sent them copies of ALL the paperwork associated with these bracelets. If I could find the records, why couldn't they?
03-24-2018 12:15 PM
@shaggygirlwrote:I'm not following you. You sent back the bracelets, then a couple of weeks later you got a letter showing why you were not getting a refund. Then you found all the paperwork, wrote a snarky note and sent all that back with the bracelets. Are you saying they sent the bracelets back to you and then you had to send them back a second time? Or am I brain dead and not getting it?
I don't think you're brain dead unless both of us are.
That's the way I interpreted the OP too, the bracelets were returned to her due to a lack of paperwork (which is readily available to her to print out via her account/orders).
But at the same time, I don't see why QVC couldn't find the order in her order status just as well, rather than her incurring more return fees.
03-24-2018 12:18 PM
I've never had a return refused. It sounds like you didn't include the return paperwork and original packaging.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788