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Frequent Contributor
LIL EARL
Posts: 94
Registered: ‎05-08-2010

Customer Service Help Needed on 2 orders that were "AS IS"

‎10-08-2017 09:14 AM

Could customer service please help me with 2 orders that were purchased "AS IS"?

 

First order NEVER reached my home.  yet it shows shipped.  When I had a live chat with CS they said they would issue a complete refund so I would not be charged with any shipping charges.  This has not happened.  Order shows it shipped 9/2/17  Pls advise your findings.

 

Second Order:  This order is a "AS IS"  Never got here and when I had another live chat I was told that this order would be marked so that I would not be billed for shipping either to my home or back to the Q.

 

What is going on with these orders?  Somebody needs to help me please

 

Now I am sitting here waiting for another PO package and it seems to be taking a long time for tracking to be updated!  This is not acceptable and for the shipping prices that are charged I shouldn't have to wonder where my packages are.

 

Thanking you in advance for your assistance with my orders.

 

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QVC Customer Care
QVC Customer Care
Kim-QVC
Posts: 704
Registered: ‎06-14-2015

Re: Customer Service Help Needed on 2 orders that were "AS IS"

‎10-08-2017 09:28 AM

@LIL EARL wrote:

Could customer service please help me with 2 orders that were purchased "AS IS"?

 

First order NEVER reached my home.  yet it shows shipped.  When I had a live chat with CS they said they would issue a complete refund so I would not be charged with any shipping charges.  This has not happened.  Order shows it shipped 9/2/17  Pls advise your findings.

 

Second Order:  This order is a "AS IS"  Never got here and when I had another live chat I was told that this order would be marked so that I would not be billed for shipping either to my home or back to the Q.

 

What is going on with these orders?  Somebody needs to help me please

 

Now I am sitting here waiting for another PO package and it seems to be taking a long time for tracking to be updated!  This is not acceptable and for the shipping prices that are charged I shouldn't have to wonder where my packages are.

 

Thanking you in advance for your assistance with my orders.

 

Hi @LIL EARL, I apologize for the difficulties with these orders. I have sent you an email to discuss them. I needed to know the item or order numbers, if you do not receive my email please send this information to us at QVCSocialTeam@qvc.com Thank you for posting and shopping with us, Kim,

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