Customer Care

[Nicole Curl]

I purchased a Dell Inspiron Laptop from QVC in July 2015 and it came with Premier PC Support for the Life of the computer. I am currently using that laptop purchased from QVC to type this message. QVC no longer uses Premier PC Support and I was told they use Tech Live Connect. I was given this number to call 800-324-5010. I called and advised that I need an activation code and the one I received from Premier PC support will not work.  I was told to call Dell and given this number 800-648-5998 by QVC agent and this number is disconnected. I was also given 800-624-9896 and told Dell does not provide lifetime computer support.  

I called QVC 3 times and was given incorrect information and ultimately no assistance.  QVC offered my laptop with lifetime computer support and I cannot get the help I need to access this support with the correct activation code.  

Please help!

[fthunt]

Is DELL even still in business?    LOL   I have a DELL - always had a DELL but they've been 'limping' for a long time.  Think I read they sold to somebody.....whatever is going on..........5 years ago is long time for free Customer Service.

I hire a computer smarty when I need tech help.  Suggest you check your yellow pages for Help.

[KingstonsMom]

@Nicole Curl 

Email this post to the Moderators at QVCSocialTeam@QVC.com, they're very happy to help!

And welcome to the forums!

[ahoymate]

It sounds like "pass the buck". I was a Dell laptop user for many years. Never, ever, ever again. The very worst customer support. They used overseas agents. So bad.

I changed to Apple & they have better customer service. No overseas.

As noted by others, contact customer support via this forum. I think the email was listed. Don't know it myself. Good luck

[LAEdwards]

I am having the very same problem.  I need a phone number to call for tech support.

[Barbara-QVC]

Hi @LAEdwards 

Welcome to our Community Forums!

I was unable to locate a Dell order on your account to check for the phone number you asked for. Please email  you order info to QVCSocialTeam@qvc.com and we would be happy to check on this for you. 

Barb

Customer Care

[NickNack]

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@Barbara-QVC wrote:

Hi @LAEdwards 

Welcome to our Community Forums!

I was unable to locate a Dell order on your account to check for the phone number you asked for. Please email  you order info to QVCSocialTeam@qvc.com and we would be happy to check on this for you. 

Barb

Customer Care

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@Barbara-QVC   It was actually @Nicole Curl  who was the OP asking for help.  You may have responded to her privately, but just in case you hadn't realized I wanted you to know.

[Barbara-QVC]

Thanks @NickNack 

@Nicole Curl  had posted 2 months ago so I am thinking she is all set. If not, please reach back out to us. 

@LAEdwards was the  most recent poster that I was trying to assist.

Barb

[NickNack]

@Barbara-QVC   I didn't realize this was an old post.  I apologize.

[LAEdwards]

I will have to find the order number as it was a Christmas gift to me.  I have all the paperwork as it was several years ago.  It included tech support for the life of the laptop.  I used the support a year or so ago and at that time the phone number had changed from the phone number sent with the packaging.  The second number is now disconnected.  I even tried the website that was on the packaging.  That was no help either.