Customer Care

[DBN]

I have called customer service 3 times now. No luck on actually speaking to a real person. My order says to contact cs but cant really do that if they dont even transfer you to a person

[makena]

I find this hard to believe.  I've never had to wait for than 2-3 minutes for a CS to answer.

[DBN]

I leave a voicemail and havent gotten a call back. Hopefully it gets fixed soon. It is for a birthday present

[Paulette-QVC]

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@DBN wrote:

I have called customer service 3 times now. No luck on actually speaking to a real person. My order says to contact cs but cant really do that if they dont even transfer you to a person

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We are very sorry you have not been able to speak to someone in regards to your order.  I have sent you an e-mail.  

[DBN]

That is the number i have called. I just get sent to a voicemail

[DBN]

I always ask for a transfer and never speak to a person after that

[DBN]

I have called again. Was transferred twice, then was sent to a automated msg telling me to leave a voicemail. Already have left 2 voicemails and have heard nothing back

[fthunt]

Never experienced that - I call the main order entry number and just ask for customer services.  Seconds later a rep picks up.  Your problem sounds very strange.

[Laurily]

My order says in process but delivery date is for the 14th not sure what the hang up is. Hoping it goes through for the Apple Watch i ordered i havebeen waiting for it and now I ordered it buts it’s stuck in processing....

[DBN]

I call 800-367-9444 and tell them whats going on then i just get transferred then the next person transfers me to a automated system that just says leave your name and phone number and we will call you back.