Customer Care

[Auntiebean1]

I thought items I purchased during Valerie's Christmas in July shows were returnable until January 31, 2025?  I bought several sets of these Christmas decorations ornaments that were supposed to light up.  The timers don't work on any of them.  I didn't test them until this weekend because I am setting up my Christmas decorations.  

I kept the receipts just in case.  But when I checked on returning them it says they are no longer returnable.  I'm confused about this holiday return policy.  I thought on shows in July they said items were returnable until 2025.   

Anyone know the real policy on Christmas in July items?

[PA Mom-mom]

@Auntiebean1  I'm pretty sure they can be returned if they were purchased during CIJ. Contact Customer Service at 888-345-5788

[Auntiebean1]

Thanks I will call them. 

[geezerette]

@Auntiebean1 

Out of curiosity I started a return for an item I purchased during one of Valerie's CIJ shows.  This is what it said:

This item cannot be returned online. To continue, please contact QVC® Customer Service at 800-367-9444.

I think customer service needs to verify it was purchased during an actual CIJ show.

[PA Mom-mom]

@geezerette  @Auntiebean1  That's a different number than the CS number given at the bottom of the page. I wonder if it's specifically for returns. Thanks for the info!

[geezerette]

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@PA Mom-mom wrote:

@geezerette  @Auntiebean1  That's a different number than the CS number given at the bottom of the page. I wonder if it's specifically for returns. Thanks for the info!

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@PA Mom-mom 

That is the customer service number that I've used since I started with QVC and I've never had any trouble getting through as others have stated.  Always had any problems I may have solved as well.

I still have one of the little stickers that used to come on our shipping labels that gave all the order numbers, and 800-367-9444 is listed as the one to call for customer service.  It's not just for returns.  Any customer service question or problem.

[busymom22]

I am having the exact same issue.  I purchased two items in the first Christmas in July sale (last days of June).  I realized I bought the wrong design so wanted to return it only I too received the same message that it's not returnable.

I called Customer Service and believe it or not the agent told me that "only things bought September 20 or later are eligible for returns". I KNOW that's not true because it's on QVC's own website that items purchased from those CIJ shows are eligible. She finally said oh I can return it but they can't print a label for me, I have to ship it back myself. It's frustrating when their own employees don't know the policies.

[DJs mom]

@busymom22 wow, talk about being misinformed.

[busymom22]

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@DJs mom wrote:

@busymom22 wow, talk about being misinformed.

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I agree!  What was so frustrating is that this cs rep talked over me and argued that "she's the customer service rep so I know this". I finally told her look, it's on QVC's own website!