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Frequent Contributor
BN MI
Posts: 120
Registered: ‎07-19-2015

Christmas dooney bag is damaged I need help with this return I want a new exchange not a used doone

‎12-29-2016 02:12 PM

 
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Esteemed Contributor
NicksmomESQ
Posts: 7,725
Registered: ‎08-19-2014

Re: Christmas dooney bag is damaged I need help with this return I want a new exchange not a used d

[ Edited ]

‎12-29-2016 02:26 PM - edited ‎12-29-2016 02:29 PM

Call c.s.tell them you got a used damaged bag & you want a replacement!! Ask them to waive all shipping fees  relating to the damaged bag,which they will do .Once they receive the return they will then send you a new bag.If you don't want to wait that long then you can arrange for them to send you a new one but they will probably ask you to pay for it.As soon as they receive the other one back they will issue your credit.I have done it both ways!! They both work.One way is obviously faster!!

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Trusted Contributor
deedledeedeedle
Posts: 1,536
Registered: ‎05-27-2014

Re: Christmas dooney bag is damaged I need help with this return I want a new exchange not a used d

‎12-29-2016 02:26 PM

Have you called Customer Service?

One of our Moderators will be assisting you on this (I assume) but perhaps if you call Customer Service first they will be able to help you.

Good luck & welcome to the Dooney family Woman Very Happy

 

dee

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QVC Customer Care
QVC Customer Care
Susan-QVC
Posts: 1,681
Registered: ‎06-14-2015

Re: Christmas dooney bag is damaged I need help with this return I want a new exchange not a used d

‎12-29-2016 02:48 PM

@BN MI   I am sorry to hear that your bag was received damaged. I took a quick look for the Dooney but I am unsure of the order.  Please email us the order details to  QVCSocialTeam@QVC.com and we will gladly assist with the return.  Susan Q-Social

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