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Contributor
SylvaBelle
Posts: 46
Registered: ‎06-06-2019

Charged twice for an item

‎06-15-2023 09:46 AM

I returned  an item to exchange for a different size. They charged for the one I returned AND charged me again for the replacement. 

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Respected Contributor
deeva
Posts: 3,988
Registered: ‎03-09-2010

Re: Charged twice for an item

‎06-15-2023 10:05 AM

Contact customer service.

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Respected Contributor
CAcableGirl2
Posts: 3,630
Registered: ‎06-03-2010

Re: Charged twice for an item

‎06-15-2023 10:05 AM

@SylvaBelle   Did you call customer service?  I'm sure they will be able to take care of it right away for you. 



......You look like I need a drink.....
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Honored Contributor
RespectLife
Posts: 15,880
Registered: ‎02-27-2012

Re: Charged twice for an item

‎06-15-2023 10:13 AM

@SylvaBelle 

 

Just email the social team and give them the info.

 

Won't help you to just post here...we are customers like you.

 

Call CS, do Chat, email social team and it is a quick fix.

 

social.team@qvc.com

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Esteemed Contributor
Effie54
Posts: 6,434
Registered: ‎09-08-2010

Re: Charged twice for an item

‎06-15-2023 10:20 AM

Call Customer Service. It's much faster than emailing. 

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Respected Contributor
Spacrazy
Posts: 3,753
Registered: ‎12-14-2018

Re: Charged twice for an item

‎06-15-2023 12:38 PM

@SylvaBelle  what did they say when you called them ?

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Respected Contributor
Etoile308
Posts: 4,655
Registered: ‎01-04-2014

Re: Charged twice for an item

‎06-15-2023 01:07 PM

Has QVC already received the item you want to exchange? It may not be a charge but a pre-authorization hold until they receive back the original order.

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