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Contributor
Posts: 42
Registered: ‎06-06-2019

I returned  an item to exchange for a different size. They charged for the one I returned AND charged me again for the replacement. 

Respected Contributor
Posts: 3,580
Registered: ‎03-09-2010

Re: Charged twice for an item

Contact customer service.

Respected Contributor
Posts: 3,571
Registered: ‎06-03-2010

Re: Charged twice for an item

@SylvaBelle   Did you call customer service?  I'm sure they will be able to take care of it right away for you. 



......You look like I need a drink.....
Honored Contributor
Posts: 15,053
Registered: ‎02-27-2012

Re: Charged twice for an item

@SylvaBelle 

 

Just email the social team and give them the info.

 

Won't help you to just post here...we are customers like you.

 

Call CS, do Chat, email social team and it is a quick fix.

 

social.team@qvc.com

Esteemed Contributor
Posts: 5,323
Registered: ‎09-08-2010

Re: Charged twice for an item

Call Customer Service. It's much faster than emailing. 

Respected Contributor
Posts: 3,157
Registered: ‎12-14-2018

Re: Charged twice for an item

@SylvaBelle  what did they say when you called them ?

Respected Contributor
Posts: 3,415
Registered: ‎01-04-2014

Re: Charged twice for an item

Has QVC already received the item you want to exchange? It may not be a charge but a pre-authorization hold until they receive back the original order.