Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
09-26-2019 06:26 PM
Customer Care,
I placed an order (today’s lunchtime special) only to later realize that the system defaulted to my former address. My fault: very poor vision. I didn’t catch it.
It is a very new order, placed within much less than 24 hours. It there really no way to simply update the address, which was same address as previous order already delivered? Items are typically in process quite a few days. It’s hard to understand why an address cannot be updated within less than one day. (I could not find the Customer Care e-mail to send you a private note.) Thank you.
09-26-2019 06:33 PM
@Beth-QVC @Melvin-QVC I'm sorry. I can't think of more names than this, although there are many. Maybe someone can help her.
09-26-2019 06:33 PM
@newagain888888Did you try a call to Customer Service? I was able to change an address through them a few weeks back, but I caught it within minutes.
Even if it's really too late to change the address, I've had that happen, the CS rep I spoke with knew what my options were.
I've never really seen an explanation of why in-process items are out of CS control. Makes me think there's something in the corporate structure no one has ever discussed here.
09-26-2019 06:34 PM
I bought the beanie hat. It was way too small for my head.
I don't think I have a larger than average head but I couldn't begin to get it on!
I bought 3 of those blankets (one for each daughter). I don't like balls on them, but they can cut them off they want to. I also don't like sayings on things, but it's so small I don't think it matters.
For all I know my daughter's might like the sayings, although I don't think they care one way or another. I know they will like the softness.
I've bought clothes from this company (pants, etc). Some fit and some didn't.
09-26-2019 06:35 PM
The address for Customer Care's Social Team is QVCSocialTeam@qvc.com. Hope this is helpful.
09-26-2019 08:13 PM
@newagain888888 wrote:
Customer Care,
I placed an order (today’s lunchtime special) only to later realize that the system defaulted to my former address. My fault: very poor vision. I didn’t catch it.
It is a very new order, placed within much less than 24 hours. It there really no way to simply update the address, which was same address as previous order already delivered? Items are typically in process quite a few days. It’s hard to understand why an address cannot be updated within less than one day. (I could not find the Customer Care e-mail to send you a private note.) Thank you.
@newagain888888 I'm sorry, the order is too far in the shipping process to make any changes.
Melvin, Customer Care
09-27-2019 11:10 AM - edited 09-27-2019 11:18 AM
Yes, I contacted Customer Service as quickly as I caught it, but was told that it was already too late to correct the address. I expect the package to be “in process” another five to seven days before leaving the warehouse. There certainly could be more complicated reasons for allowing no changes, but my guess it just makes it easier for the company. Still, it was my error and I’ll try to be much more careful in the future.
09-27-2019 11:12 AM - edited 09-27-2019 11:16 AM
@Melvin-QVC Melvin, thank you for your reply. I appreciate your taking the time to respond.🙂
09-27-2019 11:15 AM
@Nicknack, Thank you! I’ll be sure to me a note of it for next time.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788