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12-07-2018 10:12 PM
I keep getting a certificate error stating that the certificate for this server is invalid .
i am unable to do searches on QVC ...photos aren’t loading etc.
i am using an IPad and using the QVC app
IOS 12.2
i hope you can help . I’ve tried clearing cache and cookies. Didn’t help .
12-07-2018 10:19 PM
@Junebug08 wrote:
I keep getting a certificate error stating that the certificate for this server is invalid .
i am unable to do searches on QVC ...photos aren’t loading etc.
i am using an IPad and using the QVC app
IOS 12.2
i hope you can help . I’ve tried clearing cache and cookies. Didn’t help .
Hi @Junebug08 - I am sorry that you are getting this error. Thank you for forwarding detailed information so that I can pass it along to our IT team for further research.
Barb
Customer Care
12-08-2018 04:28 AM
@Junebug08. Are you using Safari? For some reason Safari users seem to have a problem with QVC's system. If you haven't already done so, I'd download another browser (Chrome is recommended) and see if that solves your problem. I don't use an apple product but I have 3 browsers downloaded and if one gets cranky, I switch. They're free and it just takes a couple of minutes.
12-08-2018 06:52 AM
I am using the QVC app on my iPad .
12-08-2018 07:34 AM
@Junebug08 wrote:
I am using the QVC app on my iPad .
Have you tried accessing QVC through your browser instead of the app?
I often find the QVC app to be ‘glitchy’.
12-08-2018 11:25 AM
The app probably hasn’t been optimized yet for the IOS 12.2 update. The Q will be notified by the mod that posted here in the thread. In the meantime you might have to access Q through the internet
and Safari.
01-01-2019 07:48 PM
Getting the following message while using QVC app on my iphone --
"The certificate for this server is invalid. You might be connecting to a server that is pretending to be " api.qvc.com. "
Please help. I have never had issues before up until 2 weeks ago.
01-03-2019 09:13 AM
01-03-2019 09:15 AM
01-03-2019 09:18 AM
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