Reply
Super Contributor
Posts: 278
Registered: ‎04-01-2011

Cannot order on my iPad as yesterday

As of yesterday, I am not able to order.  The Q system will not accept a color selection on any brand that offers colors. I select a size and then it says I must select a color but it will not let me. I can order on my desktop, but not iPad or iPhone.

Mods, please pass this on to IT people.  Thanks.

Trusted Contributor
Posts: 1,275
Registered: ‎06-27-2010

Re: Cannot order on my iPad as yesterday

I’ve placed a few orders today from my iPad with no issue. You may need to shut down and then back on.
Honored Contributor
Posts: 15,029
Registered: ‎05-23-2015

Re: Cannot order on my iPad as yesterday

Same here, what gives ?

" You are entitled to your opinion. But you are not entitled to your own facts."
Daniel Patrick Moynihan
Honored Contributor
Posts: 10,853
Registered: ‎03-10-2010

Re: Cannot order on my iPad as yesterday

I couldnt order from nordie yesterday on ipad and many sites i went to would not open when I went to order.

Esteemed Contributor
Posts: 5,460
Registered: ‎05-12-2012

Re: Cannot order on my iPad as yesterday

yesterday i couldn't get through to CS using my iPad....

Trusted Contributor
Posts: 1,593
Registered: ‎10-12-2010

Re: Cannot order on my iPad as yesterday

Same thing for me

Honored Contributor
Posts: 15,029
Registered: ‎05-23-2015

Re: Cannot order on my iPad as yesterday

It's weird, it's only a problem when there is a color choice. I experimented and other orders were fine. Of course most things have a color choice

" You are entitled to your opinion. But you are not entitled to your own facts."
Daniel Patrick Moynihan
QVC Customer Care
Posts: 378
Registered: ‎06-14-2015

Re: Cannot order on my iPad as yesterday

We are very sorry your are not able to order from your iPad. Please try to uninstall the app and reinstall. I will gladly forward this information to the proper department for further research.  

Valued Contributor
Posts: 617
Registered: ‎07-29-2015

Re: Cannot order on my iPad as yesterday


@QVCkitty1 wrote:

It's weird, it's only a problem when there is a color choice. I experimented and other orders were fine. Of course most things have a color choice


@QVCkitty1 @Paulette-QVC 

 

Hi I have absolutely the same problem and I don't use App, just IPad and Safari.

Super Contributor
Posts: 278
Registered: ‎04-01-2011

Re: Cannot order on my iPad as yesterday

Thanks Paulette.  FYI.  I do not use the app and I have rebooted.