Customer Care

[Tantallum]

I am on hold with customer service about my return: one hour and 10 minutes and counting.  I have also tried to join a chat and cannot get any help there either. 

I ordered a pair of boots on 9/10.  The boots (A635530) sent to me were completely different than the ones shown in the photos on qvc.com.  Since I was sent the wrong boots, I returned them and my return tracking shows that the return was delivered to QVC on 9/29.  That was 6 weeks ago and I am still missing my credit.  I should be credited my original shipping and not be deducted the return label.  

After this whole experience I am about done with QVC.

[D Kay]

Email you info. including order number to QVCSocialTeam@qvc.com.   They usually respond pretty quickly.

[sarahpanda]

@Tantallum I feel your pain !  I've tried for the last 2 days to get to customer service, nada, zilch....held online about 30 minutes and gave up.  Yes, it sure does make one choose to not do business with a company like that !  I'm rethinking future purchases too !

[Boehm Collector]

@sarahpanda     as @D Kay  recommended, get in touch with QVCSocialTeam@qvc.com.  They are very helpful.

[Kachina624]

When you call on a busy week-end when free shipping is offered, you can expect a long wait.  The logical solution would be to call on a weekday.

[BirkiLady]

@Tantallum 

Why would you stay "on hold" for over an hour? Obviously all CSR's are swamped with the 49-hour sale on QVC and are not able to respond to phone calls. If you have time to hang on to a holding call, you have WAY to much time on your hands for a return from September!!

Call them back next week when things have settled down. Breathe and be kind. 

[Another new name Sue]

I know people are anxious to get issues settled, but make yourself a note and call on Tuesday when the dust settles a little.

[San Antonio Gal]

@Tantallum  - Email the QVC Social Team.  You'll have your issue resolved within minutes.  

QVCSocialTeam@qvc.com

[Susan-QVC]

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@Tantallum wrote:

I am on hold with customer service about my return: one hour and 10 minutes and counting.  I have also tried to join a chat and cannot get any help there either. 

I ordered a pair of boots on 9/10.  The boots (A635530) sent to me were completely different than the ones shown in the photos on qvc.com.  Since I was sent the wrong boots, I returned them and my return tracking shows that the return was delivered to QVC on 9/29.  That was 6 weeks ago and I am still missing my credit.  I should be credited my original shipping and not be deducted the return label.  

After this whole experience I am about done with QVC.

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@Tantallum If this has still not been resolved please dont hesitate to reach out to us with the order info at QVCSocialTeam@qvc.com, we will be happy to help get this resolved. 

Susan