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Honored Contributor
Posts: 21,375
Registered: ‎11-03-2013

Cannot check order status (8/23)

To our moderators, just a heads up but for the past half hour I am unable to check the status on an order I placed and should be coming in a day or two.  Are you aware of any system issues (I don't want to call and tie up CS lines at this point).  Many thanks for any assistance you can lend!

Esteemed Contributor
Posts: 5,974
Registered: ‎03-16-2010

Re: Cannot check order status (8/23)

My computer showed a message that QVC.com is unavailable.  The screen message asks customers to call 1-888-345-5788 if assistance is required for service other than placing orders.  

Honored Contributor
Posts: 9,486
Registered: ‎03-09-2010

Re: Cannot check order status (8/23)

Hi @momtochloe I had the same problem in the last 30 min, but it just started working for me again (order status). 

 

 

Honored Contributor
Posts: 38,918
Registered: ‎03-09-2010

Re: Cannot check order status (8/23)

just checked and i get this message.....

 

We're sorry, the system could not process your request as the service is unavailable. Please try again later, or contact Customer Service at 1-888-345-5788 for more information.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein
Trusted Contributor
Posts: 1,855
Registered: ‎03-11-2010

Re: Cannot check order status (8/23)

Not working for me, either.

Honored Contributor
Posts: 21,375
Registered: ‎11-03-2013

Re: Cannot check order status (8/23)


@Mj12 wrote:

Hi @momtochloe I had the same problem in the last 30 min, but it just started working for me again (order status). 

 

 


Thanks @Mj12 I'm glad it worked for you but I just tried it again and received the same message.  Maybe this outage is sporadic you some lucky folks are able to retrieve their status . . . if that's the case, maybe they should buy one of those Powerball tickets tonight!  Smiley Happy

Respected Contributor
Posts: 4,692
Registered: ‎03-16-2010

Re: Cannot check order status (8/23)

Not working for me either.   I also can't order anything online ,  just says system is u avaliable at this time .  

Frequent Contributor
Posts: 131
Registered: ‎05-03-2010

Re: Cannot check order status (8/23)

It is not working for me either :/

 

Honored Contributor
Posts: 9,486
Registered: ‎03-09-2010

Re: Cannot check order status (8/23)

@momtochloe  It's frustrating for sure.   I don't really check order status much at all but today I wanted to, and was unable to for a while. Hope it gets fixed for everyone soon. 

Honored Contributor
Posts: 21,375
Registered: ‎11-03-2013

Re: Cannot check order status (8/23)

FYI, I am able to access my order status but unfortunately nothing has been updated.  As it is due to arrive in less than 48 hours I would have expected to see more but I will check back tomorrow morning.