Reply
Occasional Contributor
Posts: 5
Registered: ‎12-04-2013

Can’t print a return label

I get as far as it telling me the instructions for returns and when I click “continue” to get where you enter the reason for the return, it gives me a page that says qvc.com is unavailable at this time. If someone can fix this or email me a return label for the rabbit statue I ordered that’d be great. It came broken ☹️
Super Contributor
Posts: 384
Registered: ‎08-28-2018

Re: Can’t print a return label

Call QVC it will be faster than waiting for a reply here.

Honored Contributor
Posts: 16,326
Registered: ‎07-03-2013

Re: Can’t print a return label

At the bottom of the page, you can get to the return rules page.  It has all the return addresses.  Or you can call customer service and ask for one to be mailed.

Valued Contributor
Posts: 917
Registered: ‎10-12-2010

Re: Can’t print a return label

Customer Service will send one through email to you.

Honored Contributor
Posts: 9,793
Registered: ‎03-11-2010

Re: Can’t print a return label


@sassy2 wrote:
I get as far as it telling me the instructions for returns and when I click “continue” to get where you enter the reason for the return, it gives me a page that says qvc.com is unavailable at this time. If someone can fix this or email me a return label for the rabbit statue I ordered that’d be great. It came broken ☹️

different browser or check you don't have any blockers turned on?

Trusted Contributor
Posts: 1,032
Registered: ‎03-10-2010

Re: Can’t print a return label

[ Edited ]

Took 12 days to get the shoes that did not fit and looked awful on me. They did not come with a return postage label...a first for me.  I called C/S Wed and they promised to email me one within 24 hrs.  Fri called again and they now will mail me 1, which from past experience will take 9 or 10 days.  If I get emails when ordering, when shipped, when returned, when refunded...why can't they do it to send me 1 lousy label?

Occasional Contributor
Posts: 5
Registered: ‎12-04-2013

Re: Can’t print a return label

Thanks for the suggestions, I’ll call and try my luck!
Highlighted
QVC Customer Care
Posts: 478
Registered: ‎06-14-2015

Re: Can’t print a return label


@sassy2 wrote:
I get as far as it telling me the instructions for returns and when I click “continue” to get where you enter the reason for the return, it gives me a page that says qvc.com is unavailable at this time. If someone can fix this or email me a return label for the rabbit statue I ordered that’d be great. It came broken ☹️

Hi @sassy2 thank you for posting to us this AM. I apologize that this bunny statue arrived damaged. I'd be happy to help with the label, I have sent one to you along with an email with a question on how you want us to process the return, refund or replace? Thank you for being our customer. ~Kim

Occasional Contributor
Posts: 5
Registered: ‎12-04-2013

Re: Can’t print a return label

Thanks Kim, I just emailed you back. I appreciate the quick fix! Have a good day 🙂