Can't place orders online

Chrispy77 · ‎03-15-2010

Is there a known issue being worked pn? I can't place my orders online.

aroc3435 · ‎09-30-2010

@Chrispy77 I am no tech expert but try clearing your cookies, cache, and shutdown and use a different browser. I have a MacBook laptop but lately have instead used Firefox as my browser/search engine and don't eexperience nearly the problems.

Clearly QVC tech doesn't play well sith Safari.

Just purchased successfully online using Firefox and got my Rakuten cashback so I would get that percentage--5%--back as well as thee free shipping and handling.

Maybe someone more tech savvy will have better suggestions. QVC is probably having mucch higher usage because of the free S & H.

Good luck.

aroc3435

Washhington, DC

DaisyRose · ‎03-13-2010

I was able to place an order online at 9:30 a.m. Saturday but when I want to check it in my Order Status it did not appear nor did I get the We Got Your Order email so I called Customer Service and after being on hold for a few minutes was told there was a 'glitch' in the system but that the order would show up soon in my account - the rep was also unable to find a record of it - it is now 5:10 p.m. on Saturday and there is still no record of me ever placing the order - it's Free Shipping Day - do I try to place the order again and end up with 2 of the item? What a mess - not sure if this helps but apparently there are problems with the ordering system. Hope you end up having better luck than I did.