Customer Care

[Shawnie]

Bought this.  Cant find Review button.  Can you help me?

1. K83959

Vitamix 5-Speed Immersion Blender with Attachments

[Kachina624]

@Shawnie.  Find you item under "order status". Go to order.  There will be a list of options including "write a review" so click there.

[Shawnie]

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@Kachina624 wrote:

@Shawnie.  Find you item under "order status". Go to order.  There will be a list of options including "write a review" so click there.

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Thank you so much.  I was looking on product page.

[Caaareful Shopper]

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@Shawnie wrote:

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@Kachina624 wrote:

@Shawnie.  Find you item under "order status". Go to order.  There will be a list of options including "write a review" so click there.

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Thank you so much.  I was looking on product page.

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@Shawnie  It's not going to be there either.  For some reason, there are several products where the Review option has been totally removed.  It's mentioned on another thread.  I asked the Mods to please check with IT, but I see it's still happening.  

[Kachina624]

@Caaareful Shopper.  For me, it's right under "view order" where it's has always been, including yesterday when I wrote a review.

[Caaareful Shopper]

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@Kachina624 wrote:

@Caaareful Shopper.  For me, it's right under "view order" where it's has always been, including yesterday when I wrote a review.

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@Kachina624  Can you do me a favor and see if you see the Review option under item# A673576?  It's the Laura Geller Set of 4 Face Palettes. 

There's no way to leave a review on the description page, or in my Order Page.

[geezerette]

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@Caaareful Shopper wrote:

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@Kachina624 wrote:

@Caaareful Shopper.  For me, it's right under "view order" where it's has always been, including yesterday when I wrote a review.

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@Kachina624  Can you do me a favor and see if you see the Review option under item# A673576?  It's the Laura Geller Set of 4 Face Palettes. 

There's no way to leave a review on the description page, or in my Order Page.

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@Caaareful Shopper 

Scroll down the page to the already posted reviews.  On the right hand side you should see five blank stars.  Click on the number of those stars you're giving the product in your review and a window to review should pop up.  It may take a second until it realizes you're already logged in, if you are.  If you aren't, you have to log in to review.

This is what I have done.  If you don't see those stars, I don't know any other way to review other than through your order page.

[Kachina624]

@Caaareful Shopper.  A673576 is not going to show on my order status page because I haven't bought it.   So view order and the options won't appear.

Would you give a good or unfavorable review?  If the latter, that might be the reason why reviews can't be posted.

[Caaareful Shopper]

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@Kachina624 wrote:

@Caaareful Shopper.  A673576 is not going to show on my order status page because I haven't bought it.   So view order and the options won't appear.

Would you give a good or unfavorable review?  If the latter, that might be the reason why reviews can't be posted.

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@Kachina624  I realize that if you didn't buy it you won't have an order page for it.  But can you see a Review option on the item page itself?  Some items I can, as usual.  But lately there are several items where I cannot.  Other reviews are there, but no way to leave a new one.  

The "Review this Product" on the right hand side (with the 5 available stars to choose from) is not there at all for some items. 

QVC doesn't know what's in my mind -- good or bad review -- before I can leave a review.  

Or do they?.......

[Caaareful Shopper]

@geezerette  @Kachina624 

Here's what it looks like for the Laura Geller Palletes. There's no star option.

But here's what it usually looks like (Denim & Co. jaquard sweater).  The regular star option is included.