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Respected Contributor
Posts: 2,241
Registered: ‎12-05-2012
Accepted Solution

Can a moderator please help me?

I have ordered Philosophy Warm Cashmere Souffle twice now (A412010).

I ordered it on 11/17 and my order status says canceled on 11/20.

 

I ordered it again 11/28 and it says order canceled 11/29. I reordered it because it now has a free gift of a lip shine included. I received no notification either time.

The souffle has been shown as available for purchase the entire time.

 

Could someone please check for me and let me know what is going on? Thank you.

QVC Customer Care
Posts: 2,923
Registered: ‎06-14-2015

Re: Can a moderator please help me?

@wonderfulworld 

The order states "...canceled by customer", would you like me to reinstate it?

Beth QVC

Respected Contributor
Posts: 2,241
Registered: ‎12-05-2012

Re: Can a moderator please help me?


@Beth-QVC wrote:

@wonderfulworld 

The order states "...canceled by customer", would you like me to reinstate it?

Beth QVC


Yes please. I did not cancel it either time.

The first time I live messaged QVC and Richard said it was out of stock.

 

Whatever you can do Beth, I would certainly appreciate it.

 

Thank you!

QVC Customer Care
Posts: 2,923
Registered: ‎06-14-2015

Re: Can a moderator please help me?

@wonderfulworld 

Ok I have reinstated your order from the 28th. Please check this on your account to make sure I got it right.

Beth QVC

Respected Contributor
Posts: 2,241
Registered: ‎12-05-2012

Re: Can a moderator please help me?


@Beth-QVC wrote:

@wonderfulworld 

Ok I have reinstated your order from the 28th. Please check this on your account to make sure I got it right.

Beth QVC


Thank you Beth! I just checked and it says " In Process ". I really appreciate your help.

Respected Contributor
Posts: 2,241
Registered: ‎12-05-2012

Re: Can a moderator please help me?


@wonderfulworld wrote:

@Beth-QVC wrote:

@wonderfulworld 

Ok I have reinstated your order from the 28th. Please check this on your account to make sure I got it right.

Beth QVC


Thank you Beth! I just checked and it says " In Process ". I really appreciate your help.


Beth, I need your help again. My order is reading canceled again. The date is today. Please help me!

Honored Contributor
Posts: 16,837
Registered: ‎03-10-2010

Re: Can a moderator please help me?


@wonderfulworld wrote:

@wonderfulworld wrote:

@Beth-QVC wrote:

@wonderfulworld 

Ok I have reinstated your order from the 28th. Please check this on your account to make sure I got it right.

Beth QVC


Thank you Beth! I just checked and it says " In Process ". I really appreciate your help.


Beth, I need your help again. My order is reading canceled again. The date is today. Please help me!


 

 

@Beth-QVC   Paging you for @wonderfulworld .


The Bluebird Carries The Sky On His Back"
-Henry David Thoreau





Respected Contributor
Posts: 2,241
Registered: ‎12-05-2012

Re: Can a moderator please help me?


@NickNack wrote:

@wonderfulworld wrote:

@wonderfulworld wrote:

@Beth-QVC wrote:

@wonderfulworld 

Ok I have reinstated your order from the 28th. Please check this on your account to make sure I got it right.

Beth QVC


Thank you Beth! I just checked and it says " In Process ". I really appreciate your help.


Beth, I need your help again. My order is reading canceled again. The date is today. Please help me!


 

 

@Beth-QVC   Paging you for @wonderfulworld .


Thank you very much NickNack for trying to help. I have decided to just let this order go and forget about it. I originally ordered the Warm Cashmere Souffle on 11/17 and it just isn't worth the effort trying to get it. But I sure appreciate your help.

Beth-QVC...please don't bother trying to reinstate the order again. Thanks anyways.