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Super Contributor
Posts: 372
Registered: ‎06-12-2014

Can a Mod help me with my order... please😞

I ordered the Luminara 12” red heritage lantern and received it but the ground hook is missing. I called and they said they would send one out but as of now they have not moved on getting me one. I don’t know what else to do. Can anyone help me out?
Honored Contributor
Posts: 69,382
Registered: ‎03-10-2010

Re: Can a Mod help me with my order... please😞

@Fur Dude    Contact the mods by email at qvcsocialteam@qvc.com including the order number.

New Mexico☀️Land Of Enchantment
QVC Customer Care
Posts: 2,923
Registered: ‎06-14-2015

Re: Can a Mod help me with my order... please😞

@Fur Dude 

Is this for the order for the red Luminara 12" Heritage 3.0 indoor/outdoor lantern? We do not have the hook on its own or as spare parts. I will send you a no cost replacement and once received please send back whatever you do not need.

Beth QVC

 
Super Contributor
Posts: 372
Registered: ‎06-12-2014

Re: Can a Mod help me with my order... please😞

Oh thank you so much! I will do that.
I really appreciate your quick response!