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Esteemed Contributor
MalteseMomma
Posts: 5,094
Registered: ‎03-09-2010

CS help needed.......

[ Edited ]

‎01-18-2018 12:49 PM - edited ‎01-18-2018 01:22 PM

I have an order that says delivered on the 16th but I did not receive it.........

 

  I do not know how it could process and be delivered in 1 day anyway.......something is wrong here!

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Honored Contributor
Krimpette
Posts: 11,161
Registered: ‎03-09-2010

Re: CS help needed.......

‎01-18-2018 12:53 PM

What does the carrier say?

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Esteemed Contributor
MalteseMomma
Posts: 5,094
Registered: ‎03-09-2010

Re: CS help needed.......

[ Edited ]

‎01-18-2018 01:02 PM - edited ‎01-18-2018 01:27 PM

My P.O. says,they have no such tracking number,as they always say!  they tell me to call QVC!

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Honored Contributor
Krimpette
Posts: 11,161
Registered: ‎03-09-2010

Re: CS help needed.......

‎01-18-2018 02:03 PM

Have you tried calling customer service to have them repeat the tracking number for you.  I seem to recall some time back that a couple of digits would be left off the tracking number, which is why the PO couldn't find it.  (I would have thought by now that such a problem would have been corrected by now, but maybe not).  (Just a thought, since it looks like you haven't gotten a moderator response yet.)

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Esteemed Contributor
MalteseMomma
Posts: 5,094
Registered: ‎03-09-2010

Re: CS help needed.......

[ Edited ]

‎01-18-2018 03:29 PM - edited ‎01-18-2018 03:30 PM

Spoke with CS on phone and got a refund.......thanks       Smiley Happy

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