Customer Care

[Tinkrbl44]

On 3/27 I ordered a watch, and it soon came up with an estimated delivery date of 4/14.   I check daily and there's been no progress in the process. 

Approx 10 days ago I emailed CS to ask why this was stalled, and if you're just out of the watches, could someone please just tell me the truth.  No reply.

Well, today is 4/15 ..... and there's no update, no tracking, no shipment.

Can a CS person please tell me what's going on?  

Thanks!

      

[Melvin-QVC]

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@Tinkrbl44 wrote:

On 3/27 I ordered a watch, and it soon came up with an estimated delivery date of 4/14.   I check daily and there's been no progress in the process. 

Approx 10 days ago I emailed CS to ask why this was stalled, and if you're just out of the watches, could someone please just tell me the truth.  No reply.

Well, today is 4/15 ..... and there's no update, no tracking, no shipment.

Can a CS person please tell me what's going on?  

Thanks!

      

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@Tinkrbl44   I sent you an email.  I apologize for any inconvenience with your order.  

[Tinkrbl44]

@Melvin-QVC 

As of 5:15pm pacific time, there's no email in my regular or spam folders.  Would you kindly re-send it?  thanks!

      

[Melvin-QVC]

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@Tinkrbl44 wrote:

@Melvin-QVC 

As of 5:15pm pacific time, there's no email in my regular or spam folders.  Would you kindly re-send it?  thanks!

      

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Please send us an email at QVCSocialTeam@qvc.com, I want to make sure I have the correct email address.  

[Tinkrbl44]

@Melvin-QVC 

Done.  

[Tinkrbl44]

@Melvin-QVC 

Have you heard anything?   TIA

      

[Melvin-QVC]

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@Tinkrbl44 wrote:

@Melvin-QVC 

Have you heard anything?   TIA

      

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@Tinkrbl44   I sent you an email.