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Super Contributor
Posts: 297
Registered: ‎08-24-2011
Accepted Solution

CORRECT EMAIL ADDRESS FOR SOCIAL TEAM?

I have been trying to email the Social Team regarding an attempt to get them to issue a refund for a spoiled upon delivery food item. I have sent an email to QVCSocialTeam@qvc.com and it keeps getting returned as undeliverable. Do I have the correct address? Thanks!!

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QVC Customer Care
Posts: 2,753
Registered: ‎06-14-2015

Re: CORRECT EMAIL ADDRESS FOR SOCIAL TEAM?

@furbabylover 

The correct address is QVCSocialTeam@qvc.com   what is the food item and I can save you some time...

Beth QVC

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Honored Contributor
Posts: 13,735
Registered: ‎03-09-2010

Re: CORRECT EMAIL ADDRESS FOR SOCIAL TEAM?

social.team@qvc.com, this is the e mail I have used 

Stop being afraid of what could go wrong and start being positive what could go right.
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Honored Contributor
Posts: 43,227
Registered: ‎03-10-2010

Re: CORRECT EMAIL ADDRESS FOR SOCIAL TEAM?

@I am still oxox    As you can see by what Beth wrote, your address is incorrect.

New Mexico☀️Land Of Enchantment
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Super Contributor
Posts: 297
Registered: ‎08-24-2011

Re: CORRECT EMAIL ADDRESS FOR SOCIAL TEAM?

Thank you for the quick response, Beth!! The item is Kansas City Brisket Burgers (20) for $98.. The order was placed on 7/16. Thanks again!! 

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Super Contributor
Posts: 297
Registered: ‎08-24-2011

Re: CORRECT EMAIL ADDRESS FOR SOCIAL TEAM?

Thank you for the quick response, Beth!! The item is Kansas City Brisket Burgers (20) for $98.. The order was placed on 7/16. Thanks again!! 

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QVC Customer Care
Posts: 2,753
Registered: ‎06-14-2015

Re: CORRECT EMAIL ADDRESS FOR SOCIAL TEAM?

@furbabylover 

I have refunded you and cancelled the future easy pays. Current processing time for refunds is 3 to 5 business days.

Beth QVC

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Super Contributor
Posts: 297
Registered: ‎08-24-2011

Re: CORRECT EMAIL ADDRESS FOR SOCIAL TEAM?

THANK YOU, BETH, YOU ARE AMAZING!!!!!

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Respected Contributor
Posts: 4,181
Registered: ‎11-06-2011

Re: CORRECT EMAIL ADDRESS FOR SOCIAL TEAM?

@I am still oxox - The email address you listed is for replies regarding service issues that are already being handled by the social team (that is, you'll see it in your "From" line when the team is getting back to you about something), so they informed me once that it is always best to use the QVCSocialTeam@qvc.com email address to make sure new requests are noted and prioritized in the service queue as soon as possible. With the other address, a message may wait for the original service person to see it or may be miscategorized. Happy shopping!

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Honored Contributor
Posts: 27,901
Registered: ‎08-19-2010

Re: CORRECT EMAIL ADDRESS FOR SOCIAL TEAM?

QVCSOCIALTEAM@QVC.COM