Customer Care

[BeLikeBex1]

I ordered an HP from QVC on 6/9/18 and paid the startup charges of $77.99. Then today 6/11/18 they attempted to charge my card $72.99. My card declined because I'm a student and barely had funds which is why I was taking these options. After researching and coming to the conclusion I wouldn't have my computer in time for my assignment I cancelled my order. I cannot find refund policy on QVC'S website unless it's concerning returns. Will I get my money back if I never had the item shipped and cancelled the order. I'm really in need of the $77.99 to attempt to get a computer somewhere! Please tell me I will get my money back.

[Wayne-QVC]

@BeLikeBex1 I reviewed your order and your credit card was only authorized for the sale.  Because you canceled the order, we will not take any funds from the account. You can contact your credit card company to ask how long they allow an authorization to remain on your account before it's removed. Your bank will automatically remove the authorization from your account which will then allow you to use the funds. I hope this information is helpful. 

[FranandZoe]

Just curious - what are startup charges?  

[DeniseColo]

@FranandZoe - The OP probably means the first EasyPay charge.

[FranandZoe]

---

@DeniseColo wrote:

@FranandZoe - The OP probably means the first EasyPay charge.

---

THANKS!