Customer Care

[ChynnaBlue]

This has been happing for about a week now. I use Google Chrome and Windows 7 to access the forums.

[Keyai]

Good morning @ChynnaBlue!

Thank you for bringing this to our attention. I noticed this last week and have elevated this problem to our technical team. I am hoping to have this corrected this week. I will post here once I know the fix has been implemented.

I hope you have a great week!

[ChynnaBlue]

Thank you, @Keyai! I hope you have a great week, too.

[Keyai]

@ChynnaBlue Our technical team did not have success recreating the problem you reported. Are you able to clear your cache to see if that cleans up the issue? I am also wondering if you are still seeing this today.

[ChynnaBlue]

Thank you, @Keyai! I did still see it, but clearing the cache seems to have resolved the issue. Thanks again!

[Keyai]

I'm generally not a fan of that generic tech response but I am glad it worked this time!

<big smile>

[ChynnaBlue]

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@Keyai-QVC wrote:

I'm generally not a fan of that generic tech response but I am glad it worked this time!

<big smile>

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Sadly, I think I spoke too soon. It's back now. Sorry to send you back to the design team, @Keyai.

[dooBdoo]

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@ChynnaBlue wrote:

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@Keyai-QVC wrote:

I'm generally not a fan of that generic tech response but I am glad it worked this time!

<big smile>

---

Sadly, I think I spoke too soon. It's back now. Sorry to send you back to the design team, @Keyai.

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           @ChynnaBlue and @Keyai, On my iMac 'm seeing the same thing @ChynnaBlue illustrated.    And with my iPad or iPhone, when I select the main "Forums" list of threads instead of the usual icons or the notation such as "Message contains a hyperlink" I see a small, empty box icon.

          I'm using iPad 3 and iPhone 5, iOS v. 9.3.3, and iMac, OS X 10.11.6.  On the Mac I use 2 browsers:  Firefox 48.0 and Chrome 52.0.2743.82.   I clear browser cookies/cache/website data at least once a day on all 3 devices.

[Keyai]

Good morning @ChynnaBlue and @dooBdoo

Some action was taken by the technical team late last night. Please let me know if you are still experiencing the same issue with the images.

Thanks!

[ChynnaBlue]

Look like it worked this time. I'm getting no errors and the correct icons are showing up.

I hope @dooBdoo gets the same result. Thank you again, @Keyai! I appreciate the updates.