Being charged for item I've canceled ...Need help Please

Kitty Galore · ‎03-16-2010

I cancelled my auto delivery of perfect gourmet potstickers and now I see I was charged today anyways , With a pending charge for the same amount tomorrow, I had only 1 order. What's up with that ?! So many mistakes lately . Can a modorator please help with getting me a refund plus cancel the upcoming charge?

I also need need help with another matter I have posted here about , the Susan Graver item which still is not resolved . One credit refunded is fine , which I still didn't receive , but what about the 2 upcoming EP'S I should be getting those adjusted as well correct ? If there is a way to contact someone from the social care team would you please post that for me so I can write you about the 2 matters privately? Thank You

NickNack · ‎03-10-2010

@Kitty Galore wrote:
I cancelled my auto delivery of perfect gourmet potstickers and now I see I was charged today anyways , With a pending charge for the same amount tomorrow, I had only 1 order. What's up with that ?! So many mistakes lately . Can a modorator please help with getting me a refund plus cancel the upcoming charge?

I also need need help with another matter I have posted here about , the Susan Graver item which still is not resolved . One credit refunded is fine , which I still didn't receive , but what about the 2 upcoming EP'S I should be getting those adjusted as well correct ? If there is a way to contact someone from the social care team would you please post that for me so I can write you about the 2 matters privately? Thank You

@Kitty Galore You can contact the moderators at QVCSocialTeam@qvc.com

The Bluebird Carries The Sky On His Back"
-Henry David Thoreau

Barbara-QVC · ‎10-12-2015

Hi @Kitty Galore

I am sorry for any confusion. Your potsickers were cancelled. What you are seeing is an authorization that will automatically drop off your account ususally within 3-5 business days. Your a-d plan is still active - did you want the whole plan cancelled?

As for the Susan Graver Petite Liquid Knit Pull-On Crop Pants, a price adjustment was issued but the easy pays will continue to bill as originally scheduled.

Barb

Customer Care

sunshine45 · ‎03-09-2010

they issue you a price difference on the total price.

all of your easy payments stay the same, no adjustments needed.

********************************************
"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

Kitty Galore · ‎03-16-2010

@Barbara-QVC I understand about authorization, but it was actually Charged ! Plus another charge is pending for the same amount tomorrow . I will send you an email .

Kitty Galore · ‎03-16-2010

@NickNack wrote:
@Kitty Galore wrote:
I cancelled my auto delivery of perfect gourmet potstickers and now I see I was charged today anyways , With a pending charge for the same amount tomorrow, I had only 1 order. What's up with that ?! So many mistakes lately . Can a modorator please help with getting me a refund plus cancel the upcoming charge?

I also need need help with another matter I have posted here about , the Susan Graver item which still is not resolved . One credit refunded is fine , which I still didn't receive , but what about the 2 upcoming EP'S I should be getting those adjusted as well correct ? If there is a way to contact someone from the social care team would you please post that for me so I can write you about the 2 matters privately? Thank You

@Kitty Galore You can contact the moderators at QVCSocialTeam@qvc.com

@NickNack thank you for the info !