Reply
Respected Contributor
Posts: 4,341
Registered: ‎04-04-2015

Beauty with Benefits - No gift box

I ordered the Skinfix Antioxident Eye Treatment which was - and still is - listed as one of the products to get the gift with purchase.

 

The Eye treatment was delivered days ago - no gift box.  Can you help?  I called Customer Service and the woman claimed not to know anything about it.

 

Thanks

QVC Customer Care
Posts: 1,973
Registered: ‎06-14-2015

Re: Beauty with Benefits - No gift box

Hi @Isobel Archer I am so sorry, I can see why our Customer Service had no knowledge of the gift, it is not listed as an offer in the Customer Service portal. I do see it on the website and I am having it researched.

 

QVC Customer Care
Posts: 1,973
Registered: ‎06-14-2015

Re: Beauty with Benefits - No gift box

Hi @Isobel Archer I heard back from our Product Information team and the gift is offered while supplies last, however it is shipped separetely from a different warehouse. If you do not receive it by the beginning of next week please let us know.

Respected Contributor
Posts: 4,341
Registered: ‎04-04-2015

Re: Beauty with Benefits - No gift box

@Alice-QVC   I have not received it and I see that people are now posting that Customer Service is telling them you are out of GWPs.  Is that correct?  Am I NOT going to get one?

QVC Customer Care
Posts: 1,973
Registered: ‎06-14-2015

Re: Beauty with Benefits - No gift box

Hi @Isobel Archer I am so sorry, our Gift with Purchases are now officially sold out. Yours may have been shipped before the stock was depleted. I do not have any way to know if it was shipped because the Gift with Purchases were not listed on orders. I apologize for any disappointment this may cause. Remember by shopping our Beauty with Benefits products, a minimum of 70% of your purchase price still benefits Cancer and Careers

Respected Contributor
Posts: 4,341
Registered: ‎04-04-2015

Re: Beauty with Benefits - No gift box

Well if you were sold out of the GWP on May 7 (when I purchased my item), I guess a lot of people will be disappointed that you kept advertizing  that they could get a GWP.  It would have been more honest to stop posting the GWP once you knew it was gone  and simply highlight the donation to cancer.

Highlighted
Contributor
Posts: 54
Registered: ‎09-21-2010

Re: Beauty with Benefits - No gift box

I ordered on 5/16 and received my beauty box today. I think they messed up your purchase seeing you ordered a week before me.
Honored Contributor
Posts: 9,590
Registered: ‎03-09-2010

Re: Beauty with Benefits - No gift box

@Isobel Archer   I do hope you get your box.   The communications regarding this have been very confusing. 

I ordered an eliglible item through HSN, and both the product and the gift box arrived together.  I liked it so much, I almost considered making another purchase through QVC.  

yes, we know this is a fundraiser, but I take part in many fundraisers and always receive the expected freebies as a result.  

Respected Contributor
Posts: 4,341
Registered: ‎04-04-2015

Re: Beauty with Benefits - No gift box

[ Edited ]

@mrspotts wrote:
I ordered on 5/16 and received my beauty box today. I think they messed up your purchase seeing you ordered a week before me.

@Alice-QVC   Perhaps you can explain why I ordered on May 7 (shipped 5/11)  and am now being told the GWPs are sold out and that's why I'm not getting one.

Respected Contributor
Posts: 4,341
Registered: ‎04-04-2015

Re: Beauty with Benefits - No gift box


@Isobel Archer wrote:

@mrspotts wrote:
I ordered on 5/16 and received my beauty box today. I think they messed up your purchase seeing you ordered a week before me.

@Alice-QVC   Perhaps you can explain why I ordered on May 7 (shipped 5/11)  and am now being told the GWPs are sold out and that's why I'm not getting one.


Guess I've already gotten all the answers I'm going to get - we don't know anything about a GWP/you'll probably get one, but I have no way of knowing or tracking/oh gee they are sold out now - so sorry - but hey you donated to cancer so you really shouldn't be complaining.  Wow, I am overwhelmed by such great service.