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Trusted Contributor
Posts: 1,961
Registered: ‎03-21-2010

Hello,

Is QVC going to acknowledge to all the customers that were promised a GWP, but not getting on?

 

The powers that be knew how many boxes they had and when they would reach the end.  

 

I think it's deceptive of QVC to continue to promote the GWP, on air, when it was sold out.

 

 

 

 

Respected Contributor
Posts: 2,382
Registered: ‎03-10-2010

Re: Beauty Benefits Box - GWP

@justashopper. I have found over the years to order early as they often run out.  This is not the first time. It probably isn't exactly known when they are gone?  There wasnt a bag or box included either this year. I found out about this on tbe boards. I know it can be disappointing. These items are donated and just so many available.

 

BTW when major cosmetic lines offer GWP and they are popular they run out without notice. Just order early if you really want the GWP.

Trusted Contributor
Posts: 1,961
Registered: ‎03-21-2010

Re: Beauty Benefits Box - GWP

@Gorgf 

 

I understand what you are saying and thank you for your reply.

 

I wasn't saying I need understand how a gift with purchase works.  My point was-- they do know how many they have to start.  They do know when they run out.  They do know who they were to send the gifts to.  And it's not too much to expect for them to reach and acknowledge they ran out and people should not continue to check their mail. 

 

Honored Contributor
Posts: 16,179
Registered: ‎03-09-2010

Re: Beauty Benefits Box - GWP

Do some companies still advertise GWP "while supplies last"?    I know years ago wherever I bought make-up, almost all GWP ads carried that message.

 

QVC would do well to add that line in their host materials whether it's for the box or for any of the contents.  I've never thought about how those boxes of goodies get assembled, but some place along the line, someone knows when they've run out.  TPTB are unlikely to be involved -  just have no idea who is.

Trusted Contributor
Posts: 1,775
Registered: ‎11-02-2015

Re: Beauty Benefits Box - GWP


@justashopper wrote:

Hello,

Is QVC going to acknowledge to all the customers that were promised a GWP, but not getting on?

 

The powers that be knew how many boxes they had and when they would reach the end.  

 

I think it's deceptive of QVC to continue to promote the GWP, on air, when it was sold out.

 

 

@justashopper    I ordered during the Beauty with Benefits show on May 17th.  I did not receive the gift with purchase. So I contacted the Social Team...no response.  Then contacted Customer Service...they said they would contact those who were in charge of fulfilling the offer.  I seriously doubt that I will be getting the gift with purchase.  And I agree...it should not have been promoted if they did not have the inventory.  It is a once a year event and QVC should have been honest and say "while supplies last".   

 


 

Contributor
Posts: 40
Registered: ‎03-20-2010

Re: Beauty Benefits Box - GWP

I too did not get the GWP with my purchase. My problem is not there were not enough gifts. My problem is that the hosts kept talking about the GWP and they kept showing the GWP throughout the show when clearly there were no more gifts. They could have created a lot of goodwill if they had simply acknowedge the GWP's were gone but that your purchase still goes to a good cause.

 

I'm keeping my purchase but will be much more careful in the future. 

Respected Contributor
Posts: 4,341
Registered: ‎04-04-2015

Re: Beauty Benefits Box - GWP


@justashopper wrote:

@Gorgf 

 

I understand what you are saying and thank you for your reply.

 

I wasn't saying I need understand how a gift with purchase works.  My point was-- they do know how many they have to start.  They do know when they run out.  They do know who they were to send the gifts to.  And it's not too much to expect for them to reach and acknowledge they ran out and people should not continue to check their mail. 

 


It's not a matter of "running out."  Again, I ordered on May 7.  A poster (and I'm sure there were others) ordered on May 16 and got one.  So they clearly weren't "sold out" on May 7.

 

Also they kept advertising the GWP - even during the show - which also was well after May 7.  So where is the honesty in any of this?

Respected Contributor
Posts: 4,341
Registered: ‎04-04-2015

Re: Beauty Benefits Box - GWP


@Mombo1 wrote:

@justashopper wrote:

Hello,

Is QVC going to acknowledge to all the customers that were promised a GWP, but not getting on?

 

The powers that be knew how many boxes they had and when they would reach the end.  

 

I think it's deceptive of QVC to continue to promote the GWP, on air, when it was sold out.

 

 

@justashopper    I ordered during the Beauty with Benefits show on May 17th.  I did not receive the gift with purchase. So I contacted the Social Team...no response.  Then contacted Customer Service...they said they would contact those who were in charge of fulfilling the offer.  I seriously doubt that I will be getting the gift with purchase.  And I agree...it should not have been promoted if they did not have the inventory.  It is a once a year event and QVC should have been honest and say "while supplies last".   

 


 


Yes, they tried to blow me off with - we'll check - too.  And then came back and - oh so sorry, but we have sold out now.  When I inisisted on asking WHEN they sold out - as others who ordered after May 7 (when I did) got one - not to mention that they were still advertising the GWP during the May 17 show - silence.  

Honored Contributor
Posts: 10,054
Registered: ‎03-09-2010

Re: Beauty Benefits Box - GWP

The original banner for this event did say "GWP while supplies last".  It always does.

 

I just looked now at the remaining items and I noticed that they've removed any mention of the GWP.  (Type "Beauty With Benefits" into the search bar and you'll see that info is gone.)

 

I agree with everyone that the hosts should be making it clear on air that the GWP is only while supplies last and that they can't promise that every customer will receive one.

 

It seems to get worse every year.

Trusted Contributor
Posts: 1,775
Registered: ‎11-02-2015

Re: Beauty Benefits Box - GWP

@Isobel Archer    I am happy to support the Cancer+Careers program but in a different way...I won't participate in the Beauty with Benefits show again.  I would prefer to donate to the American Cancer Society.  It is a good cause that needs the support.