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03-08-2020 12:31 AM
03-08-2020 12:34 AM
03-08-2020 12:38 AM
I ordered a top at a sale price and later in the day it went up by 13.00. I called CS and they told me the same thing. You have to wait until it ships. I got my credit very soon after.
03-08-2020 12:44 AM
03-08-2020 12:48 AM
I know your circumstance is different. This web site is wacky. You never know what will happen when you try to change an order. Sometimes I can't even check out. I go to my ipad and it lets me check out. Just make sure you call when your order ships.
03-08-2020 12:55 AM
03-08-2020 12:58 AM
03-08-2020 01:07 AM
Forgot to add, it was a TSV price that I ordered it at originally as a check order - difference in price is about $18 but still, just don't understand how that happened. Anyone else ever have that problem?
@KVZaddict- Yes, I've had that happen, quite a long time ago. What I realized afterwards is that to avoid this happening, I needed to change the item first (different color or size), then change the method of payment.
Once you change the method of payment, any other changes made after will affect the price. It's treated pretty much as a new order, even though the order number hasn't changed.
They won't adjust the price until it ships because, once a credit is made, if you managed to cancel before it shipped, you'd get the full price back. And you'd already have the credit for the price adjustment - if that makes any sense. So you'd get more back than you were charged.
I'm sure you'll get the price adjusted once your order ships. I'd email the moderators for help.
03-08-2020 01:18 AM
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