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12-13-2017 01:54 PM
MODS ... question for return
Preordered several Barefoot Dreams TSV and received them already. The arms are so tight on the one I tried there is no room to wear anything long sleeved under it and it's not comfortable. Wondering if the sizing is not correct as the last TSV was perfect. If I return to exchange for next size the item# will not be available as it is the preorder item# and now is not the same number. How can I return for the free s/h for different size since the item# will be different but it's the same cardigan? Should I just return them and buy on Saturday in larger size?
Solved! Go to the Best Answer.
12-13-2017 04:04 PM
@janz wrote:
MODS ... question for return
Preordered several Barefoot Dreams TSV and received them already. The arms are so tight on the one I tried there is no room to wear anything long sleeved under it and it's not comfortable. Wondering if the sizing is not correct as the last TSV was perfect. If I return to exchange for next size the item# will not be available as it is the preorder item# and now is not the same number. How can I return for the free s/h for different size since the item# will be different but it's the same cardigan? Should I just return them and buy on Saturday in larger size?
@janz I'm sorry about your order. I reviewed your item number and it will be fine if you were to use the prepaid return label to send your item back and ask for a replacement. You don't have to wait until the weekend to place your order. Please let us know if we can assist you further.
Melvin, Custlmer Care
12-13-2017 04:27 PM
Thanks!
12-15-2018 01:21 PM
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