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Valued Contributor
Posts: 942
Registered: ‎06-27-2010

Why does it say an item is in stock & we're preparing your order then after over 24 hours it goes to backorder? You should now how much stock you have! When I placed my order you had my size & color available for hours after I placed mine. I found something I really needed. I am disappointed to say the least!

Trusted Contributor
Posts: 1,367
Registered: ‎07-14-2010

What is the difference between backorder and waitlist?

Contributor
Posts: 21
Registered: ‎03-15-2010

This happens to me regularly.  I place an order and it's in stock.  Days later my account says backorder like they over sold it???  I don't get it either.

Occasional Contributor
Posts: 9
Registered: ‎07-18-2013

This has happened with several of my orders as well. And those orders were never filled. 

 

Honored Contributor
Posts: 14,326
Registered: ‎03-09-2010

@Buffalogal47 wrote:

What is the difference between backorder and waitlist?


@Buffalogal47 - As I understand it, if I order an item I know has already sold out I go on "waitlist." I have to wait until they get more new product in, someone cancels her order, or someone returns her order. If I order an item and the item later goes to "backorder," it means the vendor didn't send enough and I have to wait until they send more to QVC.  

 

If I'm on backorder, I will usually get email updates from QVC. Smiley Happy

Esteemed Contributor
Posts: 6,005
Registered: ‎07-26-2019

When an item is on waitlist , usually you can go back and cancel the order. However , if you order and then it says backorder - the system won't let you delete the order

Trusted Contributor
Posts: 1,367
Registered: ‎07-14-2010

@beach-mom  Thanks!