Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
06-21-2017 12:02 AM
06-21-2017 12:17 AM
@hajenkin I'm so sorry to hear you had that experience. Please e-mail me your account information to QVCSocialTeam@qvc.com and I will be happy to help. Wayne, QVC
06-21-2017 07:13 AM
Wayne, I am terribly confused over "backorder" meaning. My first backorder had been postponed twice. Now my backorder for Tatcha also postponed from June 2 to June 15. Checked with CS and they say it is usually 3 weeks when orders are received after being on backorder.. Do I just give up at this time? Need merchandise. Should I just go directly to Tatcha website or wait on the Q to see if it is once again canceled? Whenever I receive e mail from cust care retrieve e mail and the information is blank. Have no idea what message or item is being discussed. I appreciate your kind attention. Sincerely, engineer
06-21-2017 08:00 AM
Hi @sligo please email us at QVCSocialTeam@qvc.com and we will see if we can get more information for you.
06-21-2017 11:01 AM
Thank you Alice for your prompt reply. Have tried sending email to you at given address. Mail admin. returns saying undeliverable. Sincerely
06-21-2017 01:03 PM
Hi @sligo I found your order for the Tatcha. I did a little research and we are not showing a date that it will be restocked. Unfortunately I do not know when or if it will be restocked. I am so sorry.
06-21-2017 01:44 PM
I appreciate YOU Alice and others in your department. A SINCERE THANK YOU for helping me
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788