Backorder

hajenkin · ‎06-20-2017

Last week I placed an order for the Fitbit Alta HR w/ additional band. The status has been "in process" for a few days, but now it's saying "backordered". However, when I go to the item's page it's still listed as "in stock" and can put in an order for it. Does this mean I will still receive this item? If so, when should I expect it?

Wayne-QVC · ‎06-14-2015

@hajenkin I'm so sorry to hear you had that experience. Please e-mail me your account information to QVCSocialTeam@qvc.com and I will be happy to help. Wayne, QVC

sligo · ‎10-20-2010

Wayne, I am terribly confused over "backorder" meaning. My first backorder had been postponed twice. Now my backorder for Tatcha also postponed from June 2 to June 15. Checked with CS and they say it is usually 3 weeks when orders are received after being on backorder.. Do I just give up at this time? Need merchandise. Should I just go directly to Tatcha website or wait on the Q to see if it is once again canceled? Whenever I receive e mail from cust care retrieve e mail and the information is blank. Have no idea what message or item is being discussed. I appreciate your kind attention. Sincerely, engineer

Alice-QVC · ‎06-14-2015

Hi @sligo please email us at QVCSocialTeam@qvc.com and we will see if we can get more information for you.

sligo · ‎10-20-2010

Thank you Alice for your prompt reply. Have tried sending email to you at given address. Mail admin. returns saying undeliverable. Sincerely

Alice-QVC · ‎06-14-2015

Hi @sligo I found your order for the Tatcha. I did a little research and we are not showing a date that it will be restocked. Unfortunately I do not know when or if it will be restocked. I am so sorry.