Customer Care

[amyb]

Customer Care, please look into my order  for NYDJ TSV jeans, which now say "Backorder."  I placed this order very early. I believe you showed it online the day before it went on TSV, and I ordered them then....now my order is backordered?? I also received a notification that "I'll be advised if it gets cancelled due to no more inventory." This is not right...when I ordered you were full of all the sizes...as I said, I believe it was online before it even went TSV, but either way...ALL the sizes were there when I ordered. It was on order, THEN suddenly went to Backorder?   It was going to be my first NYDJ purchase and I was looking forward to trying them.

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[Alice-QVC]

Hi @amyb I am so sorry your order went to backorder. Unfortunately I do not know exactly why it went to backorder. If stock becomes available the order will be filled.

[amyb]

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@Alice-QVC wrote:

Hi @amyb I am so sorry your order went to backorder. Unfortunately I do not know exactly why it went to backorder. If stock becomes available the order will be filled.

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QVC this is a NON-answer. You need to do better.

I'll find my NYDJ elsewhere in the meantime.

[NickNack]

@amyb   The NYDJ website often has sales.

[santorini]

Same thing happened with my midnight orders but they shipped a few days after that. I still haven't received them but at least they finally shipped. 

[amyb]

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@NickNack wrote:

@amyb   The NYDJ website often has sales.

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Thank you; I'll check it out.

[Beauty Maven]

This has happened to me too.  I ordered well before the item sold out, QVC confirmed the order by email, then it went to backorder.  Don't know what's going on over there.

[Kachina624]

@amyb   This sometimes happens when all or some of the stock has not arrived by the time the item airs.  It could be the size and/or color that you ordered.  Hang in there as it may ship shortly. 

[gertrudecloset]

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@amyb wrote:

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@Alice-QVC wrote:

Hi @amyb I am so sorry your order went to backorder. Unfortunately I do not know exactly why it went to backorder. If stock becomes available the order will be filled.

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QVC this is a NON-answer. You need to do better.

I'll find my NYDJ elsewhere in the meantime.

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Nordstrom and Nordstrom Rack has sales.  I don't like the jeans, but hey.....

[amyb]

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@gertrudecloset wrote:

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@amyb wrote:

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@Alice-QVC wrote:

Hi @amyb I am so sorry your order went to backorder. Unfortunately I do not know exactly why it went to backorder. If stock becomes available the order will be filled.

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QVC this is a NON-answer. You need to do better.

I'll find my NYDJ elsewhere in the meantime.

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Nordstrom and Nordstrom Rack has sales.  I don't like the jeans, but hey.....

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@gertrudecloset Thanks for the tip. Since I've never tried them, I'd love to hear any feedback as to what you don't like about them, if you feel like sharing. I wear a lot of different brands of jeans and had always wondered about these. What are your favorites?

Some of my usual brands~Express, Page, Liverpool, Jag, Tribal, Chicos, Lucky...all different styles and types of denim.