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Contributor
Posts: 72
Registered: ‎04-09-2010

Backorder From 4/30 Got CANCELLED?! Customer Care Please Help!

[ Edited ]

I'm very upset and a little confused ~ an order of mine, placed on 4/30 for the pressure washer TSV (I apologize don't have the brand name) at $99 went into Backorder at some point which, I was actually told when I asked a Customer Service Rep about this on the phone a few weeks ago, meant the order was just delayed and they were just waiting on more to arrive- she specifically said yes, no worries on getting it just would take time - and that it's when something goes on WAITLIST that you may, or may not, end up with the product - what happened here? :'(
It was on Backorder about 2 weeke ago (which wasn't sure how that happened ugh!) and just yesterday, 5/20, it somehow got cancelled.
My family was greatly depending on receiving this item and are very disappointed. Thanks so much for any help.
If the Social Team needs my email or account number I'd be glad to provide it - this order should be under ****. Thanks again...

 

***edited to remove personal information

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Respected Contributor
Posts: 3,921
Registered: ‎11-24-2011

Re: Backorder From 4/30 Got CANCELLED?! Customer Care Please Help!

[ Edited ]

@KVZaddict If it was the SunJoe I recall one or two of the colors sold out and went on waitlist. I ordered the black and received it within a decent time frame, probably between  8 and 10 days. But for them to say waitlist and now say it's been cancelled....seems this is happening more and more with people's orders.....something isn't right lately at the Q.

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QVC Customer Care
Posts: 1,179
Registered: ‎10-12-2015

Re: Backorder From 4/30 Got CANCELLED?! Customer Care Please Help!

Hi @KVZaddict 

 

I am very sorry but your backorder was cancelled because we were unable to obtain additional inventory. 

 

Barb

Customer Care

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Contributor
Posts: 72
Registered: ‎04-09-2010

Re: Backorder From 4/30 Got CANCELLED?! Customer Care Please Help!

@barbara why didn't they have sufficient inventory for original orders placed? I'm not 100% sure, but believe I waited 2 days to transfer it to my credit card - it was a check order initially- however, it even states when placing the order via check, that "received by" date of your check often even being up to 10 days later - obviously I didn't do check payment - I've also been told they give it more than 3 weeks to wait on inventory to come in and this got cancelled only 21 days later.
I don't understand, why it wasn't at least given more time? Any help would be appreciated! Is it even possible it may come back in within the next month? And that I could be honored the same price? Thank you will wait to hear from you!
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QVC Customer Care
Posts: 1,179
Registered: ‎10-12-2015

Re: Backorder From 4/30 Got CANCELLED?! Customer Care Please Help!

@KVZaddict 

 

Unfortunately the vendor must have indicated that sufficient additional inventory would be available at this time. If the pressure washer does become available in the next month, feel free to reach out to us and we will do our best to work with you. 

 

Barb