Customer Care

[Carolina925]

I had a first time issue with receiving an order. I'm a long time customer, not sure the exact length but I know over 20 years. I've never had an order lost but did recently. I placed an order some time in mid-June. When I didn't receive it by last week, checked the website to track the package. They sent the order by USPS and apparently they (USPS) don't have a tracking option. It showed the package was shipped but that's as far as it went. I emailed customer service and immediately received a response that they would send another order through a different shipper. CS was emailed on this past Saturday and my replacement package was received today. I was very impressed with the ease of getting this issue fixed and sure appreciate being treated so kindly. Thank you, Customer Service!

[Venezia]

Always nice to hear about someone with a positive experience.  I've also been a customer for many years and I'd say I've had 99.9% good customer service.

There's always going to be some kind of glitch or hiccup, but I'd say QVC does everything it can to make the customer happy.

[Carolina925]

It definitely was out of control on QVC's part since USPS showed they actually received the order.

[tervuren]

I have called customer service quite a few times to resolve return issues, they have been great.  I have always had very friendly and helpful representatives.