Customer Care

[walker]

I just read a post on here about bad and frustrating service received....shipping/returns, etc.  I do understand.  But, in fairness to QVC, and I have had my issues over the years, I just received the best service EVER!  I ordered a sweater that I really liked (arrived quickly) but sizing was way off.  I had to return it.

I put it into the mail on Monday. I  received a notice that it was on its way back within a couple of days and by the end of week my refund was issued!  BEST EVER!  Thank you QVC.  I am hoping that positive changes are being made within regarding shipping, returns, etc., and fewer people will have frustrations. 

[kaydee50]

Agree!  I rarely return anything but I recently sent back 2 items without any problems.  Quick acknowledgement, quick refunds.

[millieshops]

@walker @kaydee50  Me, too.  No unusual shipping or billing problems.  I haven't made a return for a few years, but the last one did went well.  Only because I read here often do I know there's any problem.

[meem120]

Im glad you ladies have received good service.  On the other hand I returned a couple items. Tracking says they received them on 1/3 so far no refund have been credited to my account.  I will wait till mid week before I contact the refund dept.  I know they are very busy with returns and patience is a virtue...LOL.  

[Anonymous]

@meem120  No need to wait until midweek. Please email us at QVCSocialTeam@qvc.com and we'll take a look at the order. Cindy

[kug]

I too have good luck on returns and have had no problem in tracking my returns.  The only problem I have is that when tracking shows the item has been returned to its final destination the order status should show on line that the item has been returned and refunded

[Spacrazy]

I, too, have recently had a great return experience. Ten days for notication and the next week the money hit my account. Very pleased.