Customer Care

[PhilaLady1]

I just want to say that I think that QVC has the BEST customer service ever.  Even the few times over the past 30 plus years if I had an issue with CS, it was promptly resolved.

[Venezia]

@PhilaLady1 - Same for me and I've been shopping with them for decades (here and in England).

I'm always intrigued by the number of first-time posters who talk about a horrible experience or things like "bait and switch" or "deceptive tactics".

That's never been my experience with QVC.

[manny2]

I have only dealt with the QVC social team, and I agree they are fast, courteous, and they resolve the issue.

[rockygems123]

Agree 100% @PhilaLady1 .  Thanks for posting this, always nice to see a positive Q comment   

[elated]

Maybe you think it is fun to mock another poster who has had problems with an item. It is sad what some posters think is acceptable. Maybe you never had a problem but I have read where other customers have. I think it is time for you to rethink your post. It doesn't take much effort to be kind.

[PhilaLady1]

@elated 

Please know that I most certainly did not mean to be unkind.  Not my intention at all.  You did give me something to think about, a different perspective.  Thanks.

[KingstonMom]

I've also had excellent CS for over 30 years now, especially with the Social Team on board.

That doesn't negate the fact that someone else may have had a bad experience, but it's not commonplace, IMO.

[Squirrels Are Trash]

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@elated wrote:

Maybe you think it is fun to mock another poster who has had problems with an item. It is sad what some posters think is acceptable. Maybe you never had a problem but I have read where other customers have. I think it is time for you to rethink your post. It doesn't take much effort to be kind.

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Butting in- This didn't read as mocking or offensive to me. I took it as the poster offering a counter perspective. 

[cjm61]

@PhilaLady1 I 100% agree. It is baffling how there are posts that are from people furious and outraged by CS. I've also been a very long time customer and rarely have issues but when I have a problem it's always been resolved. Of course, I'm not saying there aren't problems that can be difficult to resolve, I just question the outrage.

Thanks for the positive post, some of the first time posters that are so negative makes me scratch my head a bit. 

[Teddixat]

@cjm61   me too.   I've been shopping on the Q for a very long time.  I have always received good CS.   However, I have had one very unpleasant experience recently that was beyond frustrating which took almost a month of speaking with many customer service reps before it was resolved.  It happens