Customer Care

[Teddixat]

I returned Vionic Sneakers Item A346588. I returned it using the Smart Return Label at the post office on January 10 2019 and it was picked up by The Agent on January 11 2019. I still have not received a refund and I have written to QVC twice in the last week using their online email giving them the information I have given here. I have not had a response to my emails not have so received a refund. I have a copy of the tracking no and my receipt and a copy of the USPS screen showing it was picked up by the agent. Can you please address this issue. Thank you

[KingstonsMom]

@Teddixat

Just an FYI, you'll want to remove your order # from your post, as it's considered "personal Info" by QVC/the Mods.

There's another thread here by another poster questioning why her thread was deleted and a Mod responded that it was because it contained her order #.

Just trying to be helpful!

[KingstonsMom]

@Teddixat

Here's the thread, see post #5:

https://community.qvc.com/t5/Customer-Care/Attn-Anajalena-QVC-Moderator/m-p/5233877#M32696

[Teddixat]

@KingstonsMom. Thanks. Oops.

[Kim-QVC]

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@Teddixat wrote:

I returned Vionic Sneakers Item A346588. I returned it using the Smart Return Label at the post office on January 10 2019 and it was picked up by The Agent on January 11 2019. I still have not received a refund and I have written to QVC twice in the last week using their online email giving them the information I have given here. I have not had a response to my emails not have so received a refund. I have a copy of the tracking no and my receipt and a copy of the USPS screen showing it was picked up by the agent. Can you please address this issue. Thank you

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Hi @Teddixat - thank you for using the pre-paid label to return these to us. I apologize that you had to return and for the concern caused. I have issued the refund for this order. ~Kim

[Teddixat]

Thank you KIm!!!!