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Contributor
Posts: 23
Registered: ‎04-28-2010

Attention Moderators...can you help?

The following email was sent to me to confirm the return of item #A382554, yet the refund has still not processed and my credit card has already been charged again!! When shall I expect my refunds of both the October and November charges since QVC already has back the product.  I used the QVC return label and it has still been over a month. I returned my product early so to avoid the December rush.

 

Can you help get my refunds of both the October and November easy pays processed since QVC has verified the return?

 

Thank you,

 

“On Nov 20, 2020, at 8:06 PM, customer.care@qvcservices.qvcemail.com wrote:

 

QVC ORDER STATUS MY ACCOUNT

Your return is on its way to us

 

Dear Mxxxxx N,

 

We're sorry your recently ordered item didn't work out! Your return is on its way back to QVC & we'll email you when we've received it. As soon as your return reaches us, you can expect it to be processed and refunded in 3-5 business days. Thanks for using the Q Return Label."

 

Order Number: 6536384828

(Order Information)

Ordered on: 10/23/2020

Honored Contributor
Posts: 68,771
Registered: ‎03-10-2010

Re: Attention Moderators...can you help?

@Since92.  Paste the above on an email and send it to qvcsocialteam@qvc.com.

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