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Trusted Contributor
BunSnoop
Posts: 1,642
Registered: ‎05-22-2010

Assistance Please

‎07-05-2020 09:36 AM

When I placed the order for the following item in silver, it stated "available".  When I checked the status of order it states "advanced order".   Is the order available or is it advanced order??   When is it expected to be shipped?

 

 

H220077
Illuminated Faceted Gem Keepsake Box by Valerie (Silver)
 
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QVC Customer Care
Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: Assistance Please

‎07-05-2020 04:28 PM

@BunSnoop 

I am sorry but it appears this is now an advance order. The estimated delivery date is 7/30. If this is inconvenient for you, I would be happy to cancel this. Beth QVC

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BunSnoop
Posts: 1,642
Registered: ‎05-22-2010

Re: Assistance Please

‎07-05-2020 04:33 PM

Thank you Beth.  I'll wait for the item - looks like it'll be a pretty addition to my home.  Thank you for checking into this for me.

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Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: Assistance Please

‎07-05-2020 04:36 PM

@BunSnoop 

Happy to assist. I would just like to mention that there are benefits to an order being listed as an advance order as you (the customer) can cancel an advance order. This is especially useful for when an order is delayed...

Beth QVC

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