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06-23-2017 10:44 AM
I am using Google and Firefox - but neither of them show 4 easy pays.
06-23-2017 11:02 AM
I can now access my order status, but still no ezpays when I try to check out.
06-23-2017 01:46 PM
I can now see my Order Status, however the most recent item was the one I ordered earlier in the day yesterday BEFORE the ordering system went down.
The order that the CS rep took about 3am today isn't showing on my account, I haven't received any emails about it, and the waitlist item I supposedly ordered is now showing as "sold out".
06-23-2017 03:26 PM
Hi @KingstonsMom @Mayfayre @Carol08 and @Silver Fox1
I do apologize that you have been having trouble ordering items on Easy Pay. Please send the information about the orders you would like to place to QVCSocialTeam@qvc.com and we will be happy to assist you.
Barb
Customer Care
06-23-2017 07:54 PM
@Barbara-QVC wrote:Hi @KingstonsMom @Mayfayre @Carol08 and @Silver Fox1
I do apologize that you have been having trouble ordering items on Easy Pay. Please send the information about the orders you would like to place to QVCSocialTeam@qvc.com and we will be happy to assist you.
Barb
Customer Care
Thanks Bab, I called CS and Anne, a very lovely women, took care of it for me ! Thanks again for your concern.
06-23-2017 08:00 PM
@silver fox wrote:
@Barbara-QVC wrote:
Hi @KingstonsMom @Mayfayre @Carol08 and @Silver Fox1
I do apologize that you have been having trouble ordering items on Easy Pay. Please send the information about the orders you would like to place to QVCSocialTeam@qvc.com and we will be happy to assist you.
Barb
Customer Care
Thanks Bab, I called CS and Anne, a very lovely women, took care of it for me ! Thanks again for your concern.
Hi @Silver Fox1
I am glad to hear that Anne took such good care of you!
Barb
Customer Care
06-24-2017 11:48 PM
I see problems like this when a site is migrating to a bigger server. With the 2 new channels, I would not be surprised if the Q is doing the same. It is a real headache no matter how well a team prepares. I feel for them and the 24 hour a day scrambling they are doing.
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