Customer Care

[laluzdelmundo]

I've tried twice today to purchase something online here  and get this message:

Hmm, something went wrong

Try again, or contact Customer Service at 888-345-5788

Continue

I'm not in the mood for a C/S chat and since it's just a Koolaburra shirt there's no since of urgency. And just to make sure it wasn't only this item, I tried putting some other wish list items in my cart. Same message.

No problem with Amazon tho, thank goodness. I ordered an outdor cabinet and a book from there.

Just curious about this QVC ordering problem. Maybe later tonight I'll try again or call C/S.

[september]

No problems.  I ordered the TSV. 

[Kachina624]

@laluzdelmundo    Better call CS.  You may have an expired credit card which resulted in an overdue easy pay.

[Hilery · Accepted solution]

@laluzdelmundo  I get the same message from HSN. Like you I do not want to deal with CS. I suspect my message is due to percentage of returns. Please come back to your post and let me know what CS says.

[GenXmuse]

I have had that randomly happen and then it will work later on. It's not necessarily caused by anything the consumer has done.

[idontbelieve]

I have the same problem, called CS said I was locked up but could see no reason why and would unlock me but still unable to order. 

[laluzdelmundo]

@Hilery So far there's no answer to why I can't order using Chrome on my iMac. But I was able to order using Safari. I can only sign in to the Forums using my iPad. My only online problems are with QVC. Somehow that doesn't surprise me.