Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
03-18-2016 02:48 AM
I cut my clothes ordering from QVC to almost nothing when they changed the shipping policy last year because of inconsistent sizing problems but decided to try a pair of Dennis Basso pants. Ordered last Sunday. Still "in process" after 5 days. Really QVC since you don't have B&M stores for people to go to you would think that getting the merchandise out the door to the customer as fast as possible would be of prime importance. When I order from Talbot's which I do a lot I am shocked if I don't have my order on my doorstep in 5 days.
03-18-2016 03:09 AM
I think that cut out a lot of employees.
03-18-2016 03:26 AM - edited 03-18-2016 03:34 AM
Agree...an online business should make an effort to be super fast and get those packages out at warp speed. Just ask Amazon.com.
On Mar 9th, I placed an order for a pair of D & Co. Pants. They did not ship until the 16th, one week later. I should be wearing them today but they're still in transit.
03-18-2016 04:06 AM
@KathyPet wrote:
I cut my clothes ordering from QVC to almost nothing when they changed the shipping policy last year because of inconsistent sizing problems but decided to try a pair of Dennis Basso pants. Ordered last Sunday. Still "in process" after 5 days. Really QVC since you don't have B&M stores for people to go to you would think that getting the merchandise out the door to the customer as fast as possible would be of prime importance. When I order from Talbot's which I do a lot I am shocked if I don't have my order on my doorstep in 5 days.
Hi @KathyPet,
I checked your order and it looks like your Dennis Basso pants should still be arriving on schedule with the original estimated delivery date of 3/21. Hope this helps!
Barb
Customer Care
03-18-2016 04:13 AM
@Kachina624 wrote:
Agree...an online business should make an effort to be super fast and get those packages out at warp speed. Just ask Amazon.com.
On Mar 9th, I placed an order for a pair of D & Co. Pants. They did not ship until the 16th, one week later. I should be wearing them today but they're still in transit.
Hi @Kachina624
I apologize for the delay in shipping for your Denim and Company pants. They are in transit and are scheduled for delivery on 3/21. The top that you ordered that same day should have arrived to you yesterday.
We appreciate your patience.
Barb
Customer Care
03-18-2016 07:47 AM
Thank you for the update. Will see if they make the expected arrival date.
03-18-2016 09:41 AM
So sad! For a company I believed in for so many years.
03-18-2016 10:04 AM
I ordered something from JC Penney website about 3 days ago, and was surprised to see that estimated delivery date is 4/1. That is almost 3 weeks. I am not in a rush, so it is OK, but I was surprised.
03-18-2016 10:15 AM
I just think their clothing prices are too high and then you have wait for so long to get them.
03-18-2016 10:16 AM
My experience with Amazon and other online sellers is that they ship immediately and almost always beat the expected delivery date. From the sound of this conversation, Q does the opposite - delays shipment until the last minute, then makes the expected delivery date by a hair. I can't say one approach is better than the other, but, as buyer, the former is more satisfying.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788