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01-19-2020 03:56 PM - edited 01-19-2020 03:56 PM
When oh when will QVC get their website up to par?
Another all day event, and another free shipping limited window, and the host on air has to acknowledge that the system isn't working right.
I think you need to just allow free shipping every single day, because every time you have the offer, people are locked out with web site issues and clogged phone lines.
Not really great customer service.
01-19-2020 04:05 PM
For goodness sake make it free shipping for 12 hours or something. Your system crashes everytime you do this!!!!!!!! I lost items in my cart & couldn't replace them. I placed an order earlier in the day & Iam ticked that I paid S & H! It was still available & one of the things in my cart when your system shutdown. I will be calling tomorrow to get that refunded!! All this does is makes customers mad!
01-19-2020 04:08 PM
It took me forever as I kept getting a red box saying to call CS as problem with my order. Popped up three times. Maybe Site was overloaded? Always some issues!
01-19-2020 04:12 PM
I was late watching today but already knew exactly what I wanted to order off my wish list. Then I worked and worked to get an order through before free shipping ended - the items wouldn't even get into the cart without an error message. I didn't have time to load the QVC app, so I kept trying to place an order on 2 different browsers and FINALLY got my order placed with about 1 minute to spare. Grrr - can't even enjoy purchasing something when you're so aggravated lol
01-19-2020 04:13 PM
I don't know what's going on. I placed an order the other day. I received notification that it shipped on 1/14. Last night I received an email telling me my return was on it's way. I replied that I didn't return anything; that I placed an order that wasn't received yet. Today I get an email telling me they shipped a replacement today. I just checked and both shipments are at the post office. What is going on????? Am I going to be charged to return the 2nd one?
01-19-2020 04:15 PM
Have to say I’ve been with the Q many years and very few problems but good grief today was a total waste of time and effort I can never get back. I don’t even know what to say !?!?!
Feel like a total fool for hanging in but I’m not sure if anything went through, got waitlisted or not at all.
Maybe all this was a hoax for me to watch well they win.
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