Customer Care

[janz]

I purchased 2 Amazon Firesticks when QVC had their "special" price of $39.98.  After receiving them QVC lowered price to $37.98 and Amazon then sold them Black Friday weekend at $24.99.  I contacted QVC to see what they could do for price adjustment and was told they sold at the best prices available and would do nothing.  I could return ones I bought and buy from Amazon but it's not worth the return shipping costs.  Therefore, I will no longer buy any more electronics from QVC.  Sadly disappointed.

Sorry, I accidently put Echo instead of firesticks when I first posted.  Need more coffee.  

@Anonymous @Barbara-QVC @Beth-QVC @Kim-QVC.... any help?  Or should I just retun them?

[patbz]

For Amazon devices I always buy from Amazon.  If it's close to Black Friday, Cyber Monday (or other dates where there is usually price reductions) if I can wait for reductions I do.

[crazy4bears]

I found them for 29.99 at Target and returned mine to the other channel. Also the Firestick was cheaper and I returned that here.

[KingstonsMom]

I totally understand the disappointment expressed here!

You really have to check prices on the 'value' of anything offered by QVC these days, unlike the past (I've shopped here 20+ years).

The prices have slowly increased and most of the 'great buys' are not so great anymore and better prices can be found elsewhere, in many places.

Not to mention the shipping costs, where you can find the same product for less with free shipping, (sometimes with a low minimum purchase required)

As for buying some electronics on Q, many include items you don't want, need, or will use, just to attempt to justify the cost compared to other sites.

More and more, I find myself using Q to find items I really like, then search other sites to find the same item for less!

[Kim-QVC]

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@janz wrote:

I purchased 2 Amazon Firesticks when QVC had their "special" price of $39.98.  After receiving them QVC lowered price to $37.98 and Amazon then sold them Black Friday weekend at $24.99.  I contacted QVC to see what they could do for price adjustment and was told they sold at the best prices available and would do nothing.  I could return ones I bought and buy from Amazon but it's not worth the return shipping costs.  Therefore, I will no longer buy any more electronics from QVC.  Sadly disappointed.

Sorry, I accidently put Echo instead of firesticks when I first posted.  Need more coffee.  

@Anonymous @Barbara-QVC @Beth-QVC @Kim-QVC.... any help?  Or should I just retun them?

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Hi @janz I apologize that has happened and that you are disappointed to see the Firestick offer at a lower price elsewhere.  We, unfortunately, do not offer a price matching policy. I have sent you a follow up email about this with a little additional information. ~Kim

[janz]

@Kim-QVC

Kim,  Thank you so much for taking the time to help.  

[Kachina624]

I heard about the Fire Stick offer and waited all November to order mine to replace a Roku Express.  It was up right after midnight on Black Friday, so I ordered it.