Customer Care

[Kitty Galore]

I have been having a problem with text, HTML , can't quote no names pop up , have to put name in myself. Can't heart posts etc. once stated time had expired and had to sign in again. I was only signed in for maybe 10 minutes. This all started on Friday . I understand IT was working on something or changing something around . in the past whenever that happened my iPad had all kinds of problems. And now once again. I thought by now it would have been bake to normal . I'm wondering if I'm the only one here with problems with there iPad ?

[I am still oxox]

Might be the I pad I just hearted your post I am on a Mac Book

[dooBdoo]

@Kitty Galore, 

Which iPad model do you use and what have you tried in the way of troubleshooting?   

Using my iPad 6 (iPadOS 14.0.1) and iPad 3 (iOS 9.3.5) -- both are the most up-to-date software versions for the devices -- it's all working normally here.

1 -- Is your software up-to-date?  

2 -- Have you tried closing all apps running in background, then going into the browser (probably Safari) settings and deleting all history and website data (and under "Advanced" for Safari, under "Website Data," remove all data there)?

3 -- If you're using a bookmark/favorite, did you try instead going to QVC.com, then clicking on Blogs & Forums and coming in via that route?

4 -- Have you recently performed a backup/sync?   Not only does that assure you have a good backup, it also clears out a huge amount of stored analytic and diagnostic data that can cause all sorts of problems.

5 -- Have you tried a shutdown and reboot?

6 -- Check your settings here on the Community...  under "Preferences," then "Preference Options," under "Default editor to use for posts" be sure "Rich Text Editor" is checked.

7 -- Can you think of anything you might have changed on the iPad around the time this started?   It does appear the website made some "updates" in the past week or so that caused glitches, but from what I could see most of those problems could be fixed by deleting all cookies/cache/website data and then relaunching the browser.

I'm sorry you're having problems.   Maybe my list can get us started on the road to happy posting!   I hope one of us (or many of us!) will find a good solution for you.🌻

[millieshops]

@Kitty Galore I've been on my iPad off and on for the last 5 hours with no problems.  (Just switched to my laptop - hope it's also co-operative.)

[PinkyPetunia]

I have had no issues but I am on a HP laptop or android tablet. I am not an apple user.

[Kitty Galore]

Hi dooBdoo, Thanks for trying to help me out appreciate it😺 I changed absolutely nothing on my end ! Can't imagine what happened . I know that whenever they fine tune or chsnge something here on the boards I run into problems. Not being the most techie girl I find it so frustrating 🙀 You asked about my software , it is up to date I just checked ...9.3.5 2 questions I have.......Where is preferences here on the community boards, I certainly don't see that ? Can I ask if I delate all cookies/cache/website data won't that wipe out Everything? I do clear history everyday. Maybe they are still working on things I don't know . Most times it seems to work itself out and I hope it will this time. Thanks again😺

[dooBdoo]

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@Kitty Galore wrote:
Hi dooBdoo, Thanks for trying to help me out appreciate it😺 I changed absolutely nothing on my end ! Can't imagine what happened . I know that whenever they fine tune or chsnge something here on the boards I run into problems. Not being the most techie girl I find it so frustrating 🙀 You asked about my software , it is up to date I just checked ...9.3.5 2 questions I have.......Where is preferences here on the community boards, I certainly don't see that ? Can I ask if I delate all cookies/cache/website data won't that wipe out Everything? I do clear history everyday. Maybe they are still working on things I don't know . Most times it seems to work itself out and I hope it will this time. Thanks again😺

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Hi, @Kitty Galore!   You're welcome -- we're all here to help each other when we can.😻  It's frustrating, isn't it, running into weird tech glitches all at once for no obvious reason.

The Preferences section is on the left side column of the Community display, under "Quick links".

Cookies/cache/website data is (are ? 🙃😜) meant to be temporary storage.  Not permanent.   Leaving it there for too long can cause all sorts of problems (in the same way the analytic/diagnostic data can if we don't do regular sync/backups).  I clear out all Safari data at least once a day.

[Kitty Galore]

Yay!     Just wanted to post Everything is working again !   Thank you IT team 👍🏻😺