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08-11-2022 11:57 AM
@Krimpette , One of the reasons a customer will post that they are through with QVC is to simply tell their story.
I will also simply tell my story, after a brief time off of a few years from buying at QVC, when I retired I wanted a new wardrobe, full of fun things I never wore in my professional job.
I WAS caught up in the ez pay glitch which is apparently still going on, It was a post on these forums that alerted me to check my ez payments to see if I had the same problem the were having.
I did nothing wrong, I notified the social team early, I notified my bank. Yet it took a month before my "in billing" were sent to my bank. I have since paid off all my obligations to QVC, still I check daily to make sure that nothing else has been billed and red flagged.
So yes, I am also done with shopping at QVC. It doesn't mean that I won't ever shop again here, but since I'm not looking at their programming, there is little probability that I will purchase.
These "quiting posts" send a message to others and also the social team, I know I am greatful for the post that alerted me to the fact that QVC billing dept has a major problem.
08-11-2022 12:08 PM
@DCee_at_QVC wrote:I tried to cancel an expensive order within 12 HOURS of placing it. There should be a mechanism for doing this that is no-hassle for customers. Now I will be receiving the order "from the vendor" and will have to (1) pay to return it and (2) pay for insurance on the pakage. ALL BECAUSE QVC IS NO LONGER CUSTOMER FRIENDLY.
Between all the "extended delivery" orders, the orders randomly cancelled, and now, the one that COULD NOT be cancelled, sorry, I am done.
There have been so many posts about people leaving QVC as shoppers. You do what you have to do @DCee_at_QVC . Don't feel bad at the backlash you're sure to get from this section.
08-11-2022 12:43 PM
@new nickname 4 wrote:@Krimpette , One of the reasons a customer will post that they are through with QVC is to simply tell their story.
I will also simply tell my story, after a brief time off of a few years from buying at QVC, when I retired I wanted a new wardrobe, full of fun things I never wore in my professional job.
I WAS caught up in the ez pay glitch which is apparently still going on, It was a post on these forums that alerted me to check my ez payments to see if I had the same problem the were having.
I did nothing wrong, I notified the social team early, I notified my bank. Yet it took a month before my "in billing" were sent to my bank. I have since paid off all my obligations to QVC, still I check daily to make sure that nothing else has been billed and red flagged.
So yes, I am also done with shopping at QVC. It doesn't mean that I won't ever shop again here, but since I'm not looking at their programming, there is little probability that I will purchase.
These "quiting posts" send a message to others and also the social team, I know I am greatful for the post that alerted me to the fact that QVC billing dept has a major problem.
Contradictory statement. "done with shopping at QVC." But on the other hand it doesn't mean I won't shop here again? Either you're done shopping with QVC or you're going to stop shopping at QVC for a while (I think this is what you may have meant).
08-11-2022 02:09 PM - edited 08-11-2022 03:35 PM
@amyb wrote:@RespectLife Well, unless I'm lying, lol, ps., I'm not...
Just talking from MY experience.
I have a return "in process now" returned a few weeks ago, followed up with Customer svc via email, they said it's in process...it's been 6 days since, still not complete, so I'm going on 3 weeks. That's far longer and less "communicative" from every other vendor I shop with.
And same with my other experience of cancellations...used to be able to do it a day later. Never on HSN, that was always by midnight that same day. QVC used to be longer.
Whatever "policy is" I don't know because experiences are inconsistent. It's different now. And sometimes inconsistent. And I only can speak from my own experiences.
That's all.
I think you are misunderstanding what I am saying.
I am NOT saying you are lying at all!!!!
I understand the OLD way took forever...and ever! It absolutely DID! LOL
But NOW it doesn't!
There has been a NEW system in process for months now so that you do NOT go through those experiences!
You just have to use it!!!
Here is the link ...
https://www.qvc.com/content/information/customer-service.html?type=topic&tid=250700000001337&qq=ft
follow these guidelines and your credit is in DAYS.....
08-11-2022 02:29 PM
@CAcableGirl2 wrote:Fellow shoppers, I have a question that may be helpful for the original poster.
Do you have to pay for added insurance on an expensive item if you use the Q return label? I would either refuse the item, or just return it with the Q label. But especially since it's expensive, keep a copy of the label and get a receipt from the post office showing that they received it back. If it gets lost, I would think it would be not her responsibility if she has a receipt with the tracking number. @DCee_at_QVC
@CAcableGirl2 if you use the QVC return label you do not have to pay for insurance regardless of the item's price.
08-12-2022 06:57 AM - edited 08-12-2022 07:00 AM
@Zshopgirl wrote:Just a bit of history. QVC had a 48-hour window. If she has been shopping for 40 years, she probably does remember that period when Diamonique was the top product line, and QVC was smaller. Might be nice if you and your friends weren't so judgemental.
I remember a longer cancellation period but never 48 hours. But who knows, I just may not have cancelled that late.
I've been with Q almost 40 years and know the cancellation policy changed a many years ago, particularly after they started having products shipped from vendors instead of from Q warehouses.
I don't see judgment. I see people who understand consumers are responsible for their decisions.
08-12-2022 07:09 AM
@new nickname 4 wrote:@Krimpette , One of the reasons a customer will post that they are through with QVC is to simply tell their story.
I will also simply tell my story, after a brief time off of a few years from buying at QVC, when I retired I wanted a new wardrobe, full of fun things I never wore in my professional job.
I WAS caught up in the ez pay glitch which is apparently still going on, It was a post on these forums that alerted me to check my ez payments to see if I had the same problem the were having.
I did nothing wrong, I notified the social team early, I notified my bank. Yet it took a month before my "in billing" were sent to my bank. I have since paid off all my obligations to QVC, still I check daily to make sure that nothing else has been billed and red flagged.
So yes, I am also done with shopping at QVC. It doesn't mean that I won't ever shop again here, but since I'm not looking at their programming, there is little probability that I will purchase.
These "quiting posts" send a message to others and also the social team, I know I am greatful for the post that alerted me to the fact that QVC billing dept has a major problem.
I used to call Q after 2 weeks to get a return processed. I decided not to the last time and it took 7 weeks. It's why I haven't purchased anything from Q in quite some time.
I've also never said I'm done. I shop around because I don't like to do business with an unreliable retailer. Plus, almost everything can be found elsewhere for less.
08-12-2022 05:26 PM
Golly what a pleasant bunch you folks are!
Just to clarify, yes I was venting because this is being shipped from a vendor so that means no so-called easy return label. That also means I get to pay not only postage but insurance because I won't take the risk of qvc saying it wasn't returned. Same reason that I would not risk refusing the delivery.
I appreciate everyone who understood my point and my frustration.
08-12-2022 05:44 PM
@DCee_at_QVC wrote:Golly what a pleasant bunch you folks are!
Just to clarify, yes I was venting because this is being shipped from a vendor so that means no so-called easy return label. That also means I get to pay not only postage but insurance because I won't take the risk of qvc saying it wasn't returned. Same reason that I would not risk refusing the delivery.
I appreciate everyone who understood my point and my frustration.
@DCee_at_QVC - Just because it's being shipped from a vendor doesn't mean you won't be able to use the "so-called easy return label".
Most things are shipped from the vendors now and my packages generally have a return label included. If not, you can either print one off (look at your order information online) or email the Social Team to ask for a pre-paid label to be sent to you. No need for you to pay for insurance that way.
As for not being able to cancel after 12 hours, many retailers don't even give you more than an hour (or until midnight of the day it was orderred). It's difficult for any retailer to operate, if orders are being placed and then canceled hours (or days) later.
08-13-2022 04:10 PM
I totally agree with you and when things don't ship for several days, I don't see any problem with cancelling. I too am a long time shopper and remember the days when we sometimes had upt o 2 days to cancel. To those of you negative Nellies that enjoy jumping on others who express anything but roses and sunshine, why?? Everyone is entitled to their opinions and expressions of either pleasure or disipleasure. QVC certainly doesn't need anyone to defend them.
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