Customer Care

[weezer111]

I NOW HAVE 5 ORDERS THAT ARE NOT SHOWING UP UNDER MY AUTODELIVERY.  CAN'T EVEN USE THE AUTOMATED SERVICE BECAUSE THEY DO NOT EVEN RECOGONIZE THE ORDERS.

PLEASE HELP AS I HAVE CALLED NUMEROUS TIMES AND HESITANT ABOUT PLACING ANY MORE ORDERS.

THANK YOU.

[geezerette]

@weezer111 

Have you tried emailing the moderators with your order information?

QVCSocialTeam@qvc.com

[weezer111]

I HAVE SPOKEN TO COSTUMER 3 OR 4 TIMES AND THEY SAY THEY TO GIVE IT A FEW DAYS AND IT SHOULD BE RESOLVED.  THAT WAS DAYS AGO AND NOTHING HAS CHANGED.  JUST HAPPENS WITH ANYTHING ON AD I ORDER FOR THE PAST WEEK.

[rms1954]

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@weezer111 wrote:

I HAVE SPOKEN TO COSTUMER 3 OR 4 TIMES AND THEY SAY THEY TO GIVE IT A FEW DAYS AND IT SHOULD BE RESOLVED.  THAT WAS DAYS AGO AND NOTHING HAS CHANGED.  JUST HAPPENS WITH ANYTHING ON AD I ORDER FOR THE PAST WEEK.

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email QVCSocialTeam@qvc.com

[Love my grandkids]

@weezer111 I will repeat what has been said: You will get BETTER service and help by contacting the QVC social team at the email posted in 2 other posts. They can do more than Customer Service.

[clemintine]

Nothing is working. Just make sure stuff isn't on your account bill online even tho you didn't get it.

I quit.

for real.

[millieshops]

Once again, I am amzed by the randomness of the problems.  I jut returned from my mailbox with about 10 envelopes of junk mail but also the QVC box containing my AD Josie order.  

I haven't encountered any cancellations or shipment delays but have no idea if that's because of where I live, what I order, who is shipping, etc.   I do know my good luck has nothing to do with being a longtime buyer nor for putting in thousands of dollars of order the way I once might have.  It's just random, imo.

[weezer111]

I HAVE NOT MISSED ANY AD SHIPMENTS AS THESE WERE ALL RECENT ORDERS.  I LIKE TO MANAGE FUTURE SHIPMENTS OR CANCEL IF I DO NOT WANT TO KEEP IT COMING.

I APPRECIATE ALL THE FEEDBACK.  WISH I WOULD GET A REPSONSE FROM  CS AS WELL AS TO THE STATUS OF THE  SITUATION.

THANKS AGAIN EVERYONE!

[Love my grandkids]

@weezer111 I am repeating what i said: You will get BETTER and more complete help from the QVC Socal Team.

Send an email with order number and info at:

QVCSocialTeam@qvc.com

Again, don't wait on CS to contact you, email the Social Team.

[eddyandme]

I ordered the TSV on AD and it hasn't showed.  Called the order takers and was transferred to C/S.  

Tiffany in C/S said sometimes when it's busy the orders don't show right away and as long as it went through not to re-order as it's in the system and just not showing yet.

The item I ordered not on AD went thru and showed immediately.