I so agree with all of you. QVC needs to get its act together when it comes to shipping orders, processing returned items in a timely manner, issuing refunds quickly, quality control and doing something about the excessive shipping fees. I have returned over half of the items I have ordered in the past six months. Most of the time it is clothing and quality control issues with sizing.
I am SO DARN TIRED of ordering an item of clothing in my usual QVC size of XL and then when it arrives it fits like a 1 or 2X or it's so darn small I can't get it on. I basically order Denim & Co, Susan Graver, some Kim Gravel & Quacker. None of these are exempt from sizing issues. One time an XL fits fine and then the next time I am sending it back! Just fed up with this inconsistency! Why doesn't QVC make their vendors adhere to sizing clothes correctly? Then we are penalized with big return fees to try on an item and it's QVC's fault that they don't adhere to consistent sizing not the customer's!!
For instance, I ordered the purple spring jacket with the floral lining from Susan Graver in a 1x because that is the size that fit on the last jacket I ordred from her (after ordering it 3 times to find one that fit) and I felt the 1x was a little big when it arrived so I ordered an XL. Get this....the XL was over 2 inches larger than the 1x!!! So one more return!
I also am tired of waiting weeks to receive an item. It took over two weeks to get the Denim & Co dip dyed top that was a TSV several weeks ago! And once again the XL was HUGE and I had to send it back for a large! Then there are the times when I get the large and it's too small. I don't know who the idiot is that controls these sizes but the difference between sizes should only be an inch or so not three, four or five inches!
Tired of waiting for my refunds. Takes two weeks or more for the return item to get to QVC and then a week later you get the email stating that they issued you a refund but the refund is not issued and you sit there and wait and wait for it to show up. Then when I call CS I am told that they have not released the funds and now it's almost two weeks since I got the email telling me that they have issued the refund. It has nothing to do with my bank! From the time I drop off the pkg at the post office until I see my refund on my bank statment can be well over a month! That's taking advantage of your customer's! What is your problem QVC?
The quality of their items and clothes has also become an issue. Valerie Parhill has junk. I have returned most of her items and just won't buy from her any longer. I ordered the Nest Cloche from Martha Stewart for $70 and when that arrived that went back also. Looked like something from a rummage sale. Mine was missing most of the ferns and moss that was shown in the presentation. Very disappointed on that one! Once again, no quality control!
QVC is definitely taking advantage of it's customers in so many aspects it's disgusting and they refuse to listen to our complaints, we are just ignored. When other large companies, bigger than QVC have great customer service and don't gouge the customer with shipping and return fees and take advantage of people there is no reason why QVC can't do the same. It would serve QVC right if they started to lose a large portion of their customer base. Maybe then they would get it! Once I get the several items that I have ordered that are IN PROCESS I am looking elsewhere to buy my clothes. QVC isn't the only company around!
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